Senior Customer Technical Services Officer Capital

1 week ago

Adelaide, Australia SA Water Full time

About the job

Join SA Water to deliver technical advisory services for the provision of water, wastewater and recycled connections, extensions and Minor Third party works within the metro area. Responsibilities include on site investigation, design, estimating, and delivery of services, ensuring compliance with standards and budgets, and delivering excellent customer service.

In addition, your responsibilities will include:

  • Collaborating effectively to ensure team goals are achieved by providing input into decision-making and problem-solving.
  • Engaging in negotiations to meet customer needs and promptly responding to inquiries in a professional manner.
  • Being aware of and applying roles and responsibilities in accordance with WHS Roles and Responsibilities Procedure.
  • Providing timely and accurate investigation, design, estimating, and auditing services as required.
  • Ensuring network infrastructure is designed to comply with SA Water Design Standards.
  • Preparing construction estimates based on Schedule of Rates for water, wastewater, and recycled water connections, extensions, fire services, and third-party alterations.
  • Undertaking the "Safety in Design" process during in-house networks design.
  • Ensuring legitimacy and approval of Schedule of Rates and third-party invoices, including variations to minimise costs.
  • Through inspections, ensuring high-quality water, wastewater, and recycled water installations are constructed by schedule of rates and third-party contractors in a cost-effective manner and to SA Water standards.
  • Achieving onsite inspections KPI for substantial and practical completion.
  • Managing Schedule of Rates contractors in the Metro area to ensure compliance with the E & C contract and all E&C and third-party work delivery targets/KPIs are met.
  • Delivering services to internal customers within set KPIs.
  • Supporting and assisting the broader CTS team as required and upskilling/mentoring any team members undertaking their technical qualification and on-the-job training.
  • Identifying and participating in service and business improvement.
  • Gauging customer satisfaction with the service provided and reporting significant issues.
  • Undertaking appropriate compliance activities for water, wastewater, and recycled water connections, fire-services extensions, and third-party work.
  • Contributing to operational issues with internal groups.

Your success in this role will come from:

  • Technical Certificate, Diploma, or equivalent qualification or relevant on-the-job experience is essential.
  • Knowledge of SA Water network infrastructure with demonstrated skills in water and wastewater infrastructure delivery
  • Knowledge of materials, fittings, equipment, construction practices, and operational procedures associated with network infrastructure
  • Undertake field survey investigations as a basis for proposed designs and estimates or the assessment of preliminary inquiry requests
  • Ability to prepare AutoCAD and ArcGIS plans and drawings to show existing SA Water infrastructure, proposed extension requirements, and third-party alterations is desirable.
  • Ability to interpret infrastructure delivery contracts is desirable.
  • Proven ability to develop effective relationships with internal and external stakeholders
  • Current driver’s license required.

Further information can be found in the attached PD –  Senior Customer Technical Services Officer (Capital).docx

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries please contact Ariel from the Talent Acquisition team ariel.winter@sawater.com.au

Applications close 4pm, 25 June 2024

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQ+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au

  • Senior Customer Technical Services Officer Capital

    2 weeks ago

    Adelaide, South Australia SA Water Full time

    About the job Join SA Water to deliver technical advisory services for the provision of water, wastewater and recycled connections, extensions and Minor Third party works within the metro area. Responsibilities include on site investigation, design, estimating, and delivery of services, ensuring compliance with standards and budgets, and delivering...

  • Manager/Director | Capital Markets

    2 weeks ago

    Adelaide, South Australia Colliers Full time

    Manager/Director | Capital Markets & Investment ServicesFull-timeEmployment Category: Permanent Full TimeAt Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities. We accelerate their success by empowering...

  • Capital Program Manager

    4 weeks ago

    Adelaide CBD, Australia Edge Recruitment (SA) Pty Ltd Full time

    $60- $75/hour plus super (casual hourly rate) - Varied and interesting portfolio of works and great work life balance - 12 month+ role in a great CBD location Our client is a high profile organisation with a head office based in the Adelaide CBD. With a portfolio spread across metropolitan and regional SA the diversity of assets includes corporate...

  • Senior Project Officer

    2 weeks ago

    Adelaide, South Australia University of South Australia Full time

    About the RoleReporting to the Manager: Capital Development, the Senior Project Officer leads and manages planning and project delivery for capital works and maintenance programs within the University's built asset environment.Supports the Manager: Capital Development and Project Management Team with the approved Minor Capital Works ProgramManages projects...

  • Capital Program Manager

    2 weeks ago

    Adelaide city centre, South Australia Edge Recruitment (SA) Pty Ltd Full time

    $60- $75/hour plus super (casual hourly rate) Varied and interesting portfolio of works and great work life balance 12 month+ role in a great CBD locationOur client is a high profile organisation with a head office based in the Adelaide CBD. With a portfolio spread across metropolitan and regional SA the diversity of assets includes corporate accommodation,...

  • Senior Technical Consultant

    2 weeks ago

    Adelaide, South Australia Salesforce Full time

    Senior Technical Consultant Job Details Mule Soft's Professional Services team works across every technology and system to deliver solutions to customers in every industry.As a Senior Technical Consultant on our Services team, you will work hands on with our customers and partners to solve mission-critical business challenges using Mule Soft's Anypoint...

  • Senior Technical Consultant

    2 weeks ago

    Adelaide, South Australia SmartRecruiters Full time

    Company Description Smart Recruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale.As a global leader in enterprise recruitment software, Smart Recruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent.4,000 companies...

  • Senior Technical Consultant

    2 weeks ago

    Adelaide, South Australia SmartRecruiters Full time

    Company DescriptionSmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies...

  • Senior Technical Consultant

    2 weeks ago

    Adelaide, South Australia SmartRecruiters Full time

    Company DescriptionSmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies...

  • Manager/director Capital Markets

    1 week ago

    Adelaide Region SA, Australia Colliers International Full time

    Company Description At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. With circa 9,000...

  • Senior Technical Analyst

    2 weeks ago

    Adelaide, South Australia Nova Systems Full time

    Senior Technical Analyst (Oracle Fusion) Other (Information & Communication Technology) About the role:As a Senior Technical Analyst specializing in Oracle Reporting, custom application support and development, and Oracle Integration, you will play a crucial role within our Oracle Support Team.You will ensure the integrity, availability, and security of...

  • Technical Services Engineer

    2 weeks ago

    Adelaide, Australia Qantas Full time

    Challenge yourself in pushing the boundaries to achieve maximum efficienciesTogether we’ll build a high-performance culturePermanent full-time position based in AdelaideAt Qantas, we pride ourselves on forward thinking. We’re not afraid to challenge, we invent boldly, and we purposefully disrupt. In an industry characterised by competition and change, we...

  • Senior Technical Specialist

    2 weeks ago

    Adelaide, South Australia Paxus Full time

    Senior Technical Specialist (Microsoft Dynamics) Developers/Programmers (Information & Communication Technology) Full time $110k - $135k p.a. + High superannuation contribut Are you passionate about leveraging cutting-edge technology to transform the educational experience? We are seeking a highly skilled and motivated Senior Technical Specialist with...

  • Senior Technical Analyst

    2 weeks ago

    Adelaide, South Australia Nova Group Full time

    Job DescriptionAbout the role: As a Senior Technical Analyst specialising in Oracle Reporting, custom application support and development, and Oracle Integration, you will play a pivotal role within our Oracle Support Team.You will ensure integrity, availability, and security of Oracle Transactional Business Intelligence (OTBI) / Oracle Business Intelligence...

  • Technical Officer

    2 weeks ago

    Adelaide, South Australia Women's and Children's Health Network Full time

    Technical Officer (TGO1 & 2), Respiratory Department - Sleep LabJob no: 867013Work type: Full time, Part timeLocation: Adelaide CBDCategories: TechnicalWomen's and Children's Health Network, Paediatric Medicine, Children's Sleep Disorders Unit, Respiratory and Sleep Medicine, North Adelaide (5006) Salary Classification - TGO2 - Technical Officer L2 -...

  • Customer Service Officer

    3 weeks ago

    Adelaide, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. We require a communications expert in customer service who is inclusive and collaborative with a ‘can do’...

  • Senior Technical Specialist

    2 weeks ago

    Adelaide, South Australia Paxus - Technology + Digital Talent Full time

    Are you passionate about leveraging cutting-edge technology to transform the educational experience? We are seeking a highly skilled and motivated Senior Technical Specialist with expertise in Microsoft Dynamics to play a pivotal role in revolutionising our clients digital infrastructure.Key Responsibilities:Implementing solutions utilising Microsoft...

  • Senior Technical Analyst

    2 weeks ago

    Adelaide, South Australia Nova Systems Full time

    About the role: As a Senior Technical Analyst specialising in Oracle Reporting, custom application support and development, and Oracle Integration, you will play a pivotal role within our Oracle Support Team. You will ensure integrity, availability, and security of Oracle Transactional Business Intelligence (OTBI) / Oracle Business Intelligence...

  • Customer and Technical Coach

    2 months ago

    Adelaide, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    CUSTOMER AND TECHNICAL COACH - PERSONAL INJURY I ADELAIDE, SA    At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our...

  • Customer Service Officer

    2 weeks ago

    Adelaide, South Australia BGIS Full time

    At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...