Reservations Supervisor

1 month ago

Brisbane, Australia Accor Full time

Company Description

Welcome to The Sebel Brisbane Hotel Experience contemporary elegance in Brisbane CBD, steps from Queen Street Mall. Enjoy studio, one- and two-bedroom apartments, dining, and amenities including a heated pool, sauna, and gym. Host events with our conference rooms and outdoor terrace for up to 200 guests. The Sebel Brisbane: where convenience meets hospitality.

Job Description

  • Supervise daily operations of the reservations department, ensuring efficient handling of inquiries, bookings, and cancellations.
  • Train, mentor, and support reservation agents to deliver exceptional customer service and achieve sales targets.
  • Monitor reservation systems and ensure accuracy of inventory, rates, and availability across all distribution channels.
  • Handle escalated customer inquiries and resolve issues promptly to maintain guest satisfaction.
  • Collaborate with other departments to optimize revenue opportunities and improve overall guest experience.

Qualifications

  • Previous experience in a reservations or front office role, preferably in a hotel environment.
  • Strong leadership skills with the ability to effectively train, motivate, and supervise a team.
  • Excellent communication and interpersonal skills to interact with guests and colleagues professionally.
  • Proficiency in reservation systems and Microsoft Office suite.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

Additional Information

Step onto the global stage with Accor, where our family of 5,000+ properties worldwide opens doors to a world of diverse career paths and international experiences. Immerse yourself in innovative projects and comprehensive training programs that ignite growth.

Our "Heartist" culture inspires personal passion, creativity, and a vibrant workplace atmosphere. At Accor, we're not just about hospitality—we're committed to sustainability and social responsibility, enriching your journey with purpose.

Experience recognition, empowerment, and endless opportunities for career advancement. Your fulfilling career in hospitality starts here with Accor.

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