Technical Product Manager

1 month ago

Sydney, Australia Coates Group Full time

Role Accountabilities

Understand and prioritize both customer and internal needs (e.g. support) to drive feature development and resolve pain points effectively.Utilise technical skills to monitor field performance and manage data on deployed units, ensuring metric-based decision making for product lifecycle management, roadmaps and EOL strategies.Balance commercial and client needs to achieve win-win outcomes in product development, while also considering total hardware ecosystem within the restaurant space.Work closely with tech, design and business development teams, strategically supporting RFPs and ensuring alignment with marketing to create sellable products.Serve as an SEM on products, attending industry events to stay ahead of market trends, and maintaining a strong understanding of vertical needs in the restaurant space.Own and manage tools to track product development, releases, and performance, ensuring investments are directed towards areas with the highest strategic value.Focus on understanding the cost to serve, build and total cost of ownership (TCO), thinking beyond single products to the entire hardware ecosystem. Maintain key relationships with internal stakeholders, ensuring alignment between market leads, product teams, and other product managers for a cohesive approach to product development.Act as the technical conduit between client needs and product development teams, developing clear client/program profiles to anticipate and meet current and future customer needs.

Role Requirements

Tertiary education in Hardware, Product Management or TechnologyTechnical background in product management - preferred electronic product5 years experience in relevant field.Microsoft office proficiencyAtlassian basic understandingPLM toolsJoin a Crew that CaresBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

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