Technical Product Manager

2 months ago

Sydney, Australia Coates Group Full time

**Be Part of Our Next Chapter**

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - _Creating Connections. Empowering Partnerships. Always Evolving_. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

As the **Technical Product Manager** for our **Hardware **team, you will lead the technical direction for product development, and drive the development and performance of our hardware products. With a focus on enhancing features, localization and lifecycle management, you'll work closely with design and engineering teams to deliver feature development, ensuring the products meet both customer and market demands.

**Role Accountabilities**:

- Understand and prioritize both customer and internal needs (e.g. support) to drive feature development and resolve pain points effectively.
- Utilise technical skills to monitor field performance and manage data on deployed units, ensuring metric-based decision making for product lifecycle management, roadmaps and EOL strategies.
- Balance commercial and client needs to achieve win-win outcomes in product development, while also considering total hardware ecosystem within the restaurant space.
- Work closely with tech, design and business development teams, strategically supporting RFPs and ensuring alignment with marketing to create sellable products.
- Serve as an SEM on products, attending industry events to stay ahead of market trends, and maintaining a strong understanding of vertical needs in the restaurant space.
- Own and manage tools to track product development, releases, and performance, ensuring investments are directed towards areas with the highest strategic value.
- Focus on understanding the cost to serve, build and total cost of ownership (TCO), thinking beyond single products to the entire hardware ecosystem.
- Maintain key relationships with internal stakeholders, ensuring alignment between market leads, product teams, and other product managers for a cohesive approach to product development.
- Act as the technical conduit between client needs and product development teams, developing clear client/program profiles to anticipate and meet current and future customer needs.

**Role Requirements**:

- Tertiary education in Hardware, Product Management or Technology
- Technical background in product management - preferred electronic product
- 5 years experience in relevant field.
- Microsoft office proficiency
- Atlassian basic understanding
- PLM tools

**About Coates**

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone.

**Join a Crew that Cares**

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include

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