Technical Specialist

2 months ago

Sydney, Australia Allianz Australia Full time

**Technical Specialist
- Liability Claims | NSW - Sydney**

Ideal role for a Senior Claims Manager who is ready to take the next step in their career
- Put the customer at the heart of everything you do
- Feel empowered to make a positive impact
- Be trusted to do what’s right

**Want to be inspired to push the bar higher?**

A rare opportunity exists for a Technical Specialist to join our National Liability Claims team. Responsible for providing technical support and strategic guidance, you will work closely with the management team to ensure excellence is achieved in our claims management practice. We are seeking those with a proactive approach to their work, with the ability to challenge the status quo and step outside the box.

**You'll be responsible for**:

- Working closely with the Management team to actively support open and transparent communication, maintaining a high level of performance and engagement
- Providing coaching and mentoring within the team to promote development and assist with key decisions in the claims management process, including developing strategies and challenging ways of thinking and reasoning.
- Effectively managing the Quality Assurance framework to drive technical excellence
- Effectively managing customer and stakeholder queries and escalations to an efficient resolution
- Including regular interaction with key broker relationships and development of content to highlight initiatives and share results
- Identifying and delivering simplification initiatives to drive continuous improvement of the portfolio
- Monitoring service provider performance to ensure compliance with SLA’s, strategic progression of claims and minimising overall spend and reliance

**Important to your success**:

- Technical and professional knowledge and experience, preferably in major and contentious liability and professional indemnity claims
- Ability to critically analyse, problem solve and think strategically to generate and implement solutions
- Excellent interpersonal skills, with the ability to effectively communicate with and influence different personalities
- Quality orientation and attention to detail
- Ability to take initiative and work autonomously
- Familiarity with working in a highly collaborative environment with a strong focus on customer centricity and driving continuous improvement
- Ability to plan and prioritise effectively, organise tasks and manage competing demands

**What's on offer?**
- Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities
- Access on-demand lifelong learning and take control of your career development
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside discounts on Allianz insurance products

**About us**

Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. When you join Allianz, you'll become part of a strong global insurer, helping to protect over 3 million Australians. We foster an environment of personal growth, so you feel safe to try, share, fail, learn and grow. We value diverse thinking where your ideas and innovative mindset are welcomed and encouraged. As a member of the Allianz family, you'll be supported to reach your full potential to grow an enriching career.

**Job Level**:
Professional

**Location**:

- Sydney, NSW, AU, 2000**Available until**:
05/05/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
26273

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