Design Specialist

4 weeks ago

Fortitude Valley, Australia Williams Sonoma Inc Full time

Our West Elm store in Fortitude Valley is seeking a Design Specialist to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment. This is a permanent, part time role (40 hours per fortnight).

As a Design Specialist at Williams Sonoma Inc, you will:

  • Create unique, engaging experiences for customers by sharing expertise on enhancing their home.
  • Utilise design expertise to assist clients during consultations in-store and in-home regarding the design of their spaces.
  • Make product, colour and design recommendations to suit their style and needs.
  • Anticipate the client's needs for every room in their home and make suggestions.
  • Follow through with each customer to ensure their experience is seamless from the initial shopping experience to the delivery and set up of their purchases.
  • Build lasting client relationships. Contact clients regarding new product arrivals, sales and decorating classes.
  • Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
  • Assist colleagues with complex customer concerns.
  • Assist customers with special services including; gift wrap, gift registry, locating merchandise, catalogue orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.

We think you’ll be successful in this role if you: 

  • Have experience in design and a passion for homewares, with strong clienteling ability.
  • Have retail sales experience, ideally in visual merchandising, specialty retail and / or homewares.
  • Have the ability to connect with customers through service and selling.
  • Love to sell and are driven to meet and exceed targets.
  • Succeed in a team environment, but can work independently and manage your own time.
  • Enjoy engaging with customers, discovering their story, style and lifestyle to connect them to the right products.
  • Have the confidence and passion to anticipate customer needs and problem solve.
  • Are most successful when provided with clearly defined sales goals and metrics.
  • Have effective communication, organisation and leadership skills.

You’ll love working here because: 

  • We’re a successful, fast-growing, data-driven company with an entrepreneurial vibe.
  • We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands. 
  • We love to promote internally, and offer many development opportunities through training, coaching and cross-brand and cross-function career moves. 
  • We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation. 
  • We live and breathe client experience.
  • We have a smart, experienced leadership team that are open to fresh ideas. 
  • We believe in autonomy and reward you for taking initiative.
  • We get to be creative daily and we have fun

If you are passionate about delivering world-class service to our clients through your designs, apply today 

Please note, this is a permanent, part time position (40 hours per fortnight) with a fixed two-week rotating roster. Only those holding the required work rights in Australia will be considered.

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