Passenger Services Training Coordinator

4 weeks ago

Hamilton, Australia dnata Full time

Brisbane Airport, QLD

OVERALL PURPOSE OF THE POSITION

The Passenger Services Training Coordinator is responsible for the facilitation and organisation of the port-based training and development team.  They will ensure local compliance with industry standards and dnata requirements. With a focus of ensuring that training records and data is maintained. Partner with the National Training Team to ensure local training database and records are compliant.

The Passenger Services Training Coordinator will manage will manage a program of training through a combination of administrative, classroom-based, on the job training, and operational functions ensuring compliance with industry standards and the requirements in the VET (Vocational Education and Training) Quality Framework for Registered Training Organisations (RTO).

PRIMARY DUTIES AND RESPONSIBILITIES

  • Lead the local delivery of a client centric, commercially focused, compliant training and development programs consistent with industry standards;
  • Lead, manage and manage port-based training team members including coaching and mentoring and performance feedback to achieve high levels of performance and service excellence;
  • Manage regular site audits to ensure the consistent application of approved programs, maintenance of training records and ongoing adherence to the Standards for VET & RTO requirements
  • Manage on-the-job team coaching, mentoring and performance feedback to achieve high levels of performance and service excellence;
  • Lead significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands;
  • Implement and monitor curriculum, course content and delivery methodology ensuring compliance to industry standards, regulations, legislation and dnata Airport Services’ policy and procedure;
  • Control effective operational training rosters and budget management to ensure highly effective, cost efficient and quality business outcomes;
  • Develop and provide quality metrics and reporting on critical training delivery;
  • Lead and embed a positive safety culture within the team focussed on awareness and vigilance.
  • Monitor the quality of training preparation, delivery, and assessment of all courses conducted working closely with Training and Development Specialists/Subject Matter Experts and the National Training and Development Manager

OH & S Responsibilities

  • Compliance with the dnata Safety and Environment Policies
  • Compliance with legislative Health & Safety requirements
  • Develop and maintain a positive safety culture focused on awareness and vigilance.
  • Conduct work in accordance with dnata’s Health & Safety Management System;
  • Follow all safety work procedures, adhering to all safety guidelines provided;
  • Participate in emergency drills and/or evacuations

ESSENTIAL CRITERIA

  • Post graduate qualification in a relevant discipline or as a minimum, a Certificate IV in Training and Assessment (TAE or TAA)
  • Extensive leadership experience and a commitment to driving a customer centric service culture within the team;
  • Previous experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements into curriculum and course delivery methodologies;
  • Promote a learning environment that ensures compliance with all legislative and corporate governance requirements and Registered Training Organisation (RTO) standards.
  • Highly developed communication skills both written and oral and negotiation skills;
  • Record of achievement in building and fostering relationships with key stakeholders;
  • Sound level of understanding of financial and budget processes and ability to drive culture change and business improvement initiatives.
  • Able to obtain and maintain ASIC (Aviation Security Identification Card)
  • Must be willing to travel to other states as and when required 

Desirable Criteria

  • Previous experience in or knowledge of airline industry principles and procedures
  • Certificate III in Aviation or demonstrated equivalent experience
  • Valid State license

  • Tafe Services Coordinator

    1 month ago

    Hamilton, Australia NSW Government -TAFE NSW Full time

    Integral role between TAFE NSW and your community - Permanent Full Time opportunity located at Hamilton Campus **A day in the life of a TAFE Services Coordinator** We currently have an exciting opportunity for a TAFE Services Coordinator to join the Customer & Stakeholder Relations team supporting Hamilton and Hunter Street Campuses. The TAFE Services...

  • Tafe Services Coordinator

    2 weeks ago

    Hamilton, Australia NSW Government -TAFE NSW Full time

    Integral role between TAFE NSW and your community - Permanent Full Time opportunity located at Hamilton Campus **A day in the life of a TAFE Services Coordinator** We currently have an exciting opportunity for a TAFE Services Coordinator to join the Customer & Stakeholder Relations team supporting Hamilton and Hunter Street Campuses. The TAFE Services...

  • Technical Services Coordinator

    2 months ago

    Hamilton, Australia BD Full time

    **Job Description Summary**: To actively contribute to the GCS Team by providing superior customer service and technical support for ROWA, Infusion and Pyxis, via coordination of the Remote Service Technicians (nationally), working in conjunction with the Service & Support Administration Manager to deliver effective Training outcomes, and develop Strategies...

  • Office Administrator Service Coordinator Engineering

    4 weeks ago

    Hamilton, Australia Hiring Solutions Full time

    Permanent Role - Excellent Remuneration Package - Hamilton, Qld **About Us** Our client is a multinational organization and specializes in installation and commissioning of manufacturing equipment in Food manufacturing companies in Australia. Due to a significant growth, they are currently recruiting Admin Officer / Office Administrator to join their...

  • Check-In Crew

    4 weeks ago

    Hamilton, Australia Oceania Aviation Services Full time

    Brisbane AirportKEY BENEFITS TO YOUAccelerated upskilling and career progression developing exceptional transferable skills.Rotational rostering to provide flexibility & work/life balance.Reward & Recognition Scheme & Employee Assistance Program.Employee Assistance Program providing support to our people.ABOUT THE COMPANYOceania Aviation is an Australian...

  • HR Coordinator

    5 days ago

    Hamilton, Australia HR Partners Full time

    We're seeking an energetic HR Coordinator to support an expanding Human Resources department. This role involves diverse responsibilities, making it an excellent opportunity for someone passionate about HR. In this role you will be responsible for a broad range of transactional functions, ensuring that you provide expert and timely advice to requests. You...

  • Care Coordinator

    3 days ago

    Hamilton, Australia Vacenti Full time

    **Acknowledgement of Country** Vacenti acknowledges the Traditional Owners of the land, waters, and sea of the area that we live and work on across Australia. We acknowledge the continuing connection to their culture and pay our respects to their Elders past and present. **The opportunity** Vacenti is seeking a Full-time Care Coordinator to join the...

  • Auction Coordinator/forklift Driver

    3 weeks ago

    Hamilton, Australia Grays Full time

    **Auction Coordinator/Forklift Driver** Grays currently has a fantastic opportunity to join our friendly and motivated team as an onsite Auction Coordinator/Forklift Driver. In this casual position you will attend vendor sites to prepare for and coordinate online auctions with the goal of ensuring a smooth and timely auction process. **In this role you...

  • Operations Coordinator

    3 weeks ago

    Hamilton, Australia Karmo Pty Ltd Full time

    **Join the Thriving Team of Customer Support Superstars at Karmo!** Are you a natural at providing exceptional customer service? Are you passionate about connecting with customers and making a positive impact on their lives? Do you have a knack for sales and enjoy exceeding customer expectations? If so, we want you to be a part of our dynamic team at...

  • Team Leader

    3 weeks ago

    Hamilton, Australia Grays Full time

    Grays has an opportunity for a highly motivated and experienced customer service professional to join us as our Team Leader - Customer Service. In this role you will manage a small team of local Customer Experience Specialists as well as work with the offshore customer service team in managing daily processes and tasks, managing escalations, troubleshooting...

  • IHEART Site Project Coordinator

    2 weeks ago

    Hamilton, Australia Western District Health Service Full time

    Fixed Term Part Time  Working Hours: (0.5 EFT for 12 months and then 0.3 EFT for 12 months) Classification: ZJ1 Hourly rate: $51.76 plus 11% Superannuation. Salary Range: $32,922.55 to $53,830.92 p.a. pro rata 1.0 FTE At Western District Health Service (WDHS) we pride ourselves on our strong teamwork and our shared commitment to providing...

  • IHEART Site Project Coordinator

    4 weeks ago

    Hamilton, Australia Western District Health Service Full time

    Fixed Term Part Time  Working Hours: (0.5 EFT for 12 months and then 0.3 EFT for 12 months) Classification: ZJ1 Hourly rate: $51.76 plus 11% Superannuation. Salary Range: $32,922.55 to $53,830.92 p.a. pro rata 1.0 FTE At Western District Health Service (WDHS) we pride ourselves on our strong teamwork and our shared commitment to providing...

  • IHEART Site Project Coordinator

    2 weeks ago

    Hamilton, Australia Western District Health Service Full time

    Fixed Term Part Time  Working Hours: (0.5 EFT for 12 months and then 0.3 EFT for 12 months) Classification: ZJ1 Hourly rate: $51.76 plus 11% Superannuation. Salary Range: $32,922.55 to $53,830.92 p.a. pro rata 1.0 FTE At Western District Health Service (WDHS) we pride ourselves on our strong teamwork and our shared commitment to providing...

  • Programs & Sales Coordinator

    2 months ago

    Hamilton, Australia Life Matters Psychologists Full time

    **Programs & Sales Coordinator - flexible part time in Newcastle** **WE ARE SEEKING SOMEONE WHO CAN** - Develop Systems and Automations for Life Matters digital programs, making improvements where identified - Actively develop Relationships to promote Life Matters Programs and secure B2C and B2B sales - Engage in before to beyond nurturing of customers...

  • Educator - Children Services

    3 weeks ago

    Hamilton, Australia YMCA NSW Full time

    Permanent Part-Time OSHC Educator in the Newcastle Region. BSC Monday - Friday 7am-9amASC Monday - Friday 3 pm-5 pm Inspire children in your community Create valuable opportunities outside of the classroom Unique development role for those with a background in teaching or early childcare Permanent and flexible working security, to help your...

  • Educator - Children Services

    2 weeks ago

    Hamilton, Australia YMCA NSW Full time

    Permanent Part-Time OSHC Educator in the Newcastle Region. You must be available for the hours required for this position as listed below. BSC Monday - Friday 7am-9amASC Monday - Friday 3 pm-5 pm Inspire children in your community Create valuable opportunities outside of the classroom Unique development role for those with a background in teaching...

  • Lindsay Gardens Service Manager

    2 months ago

    Hamilton, Australia Uniting Full time

    Uniting Lindsay Gardens, Hamilton - Full Time Position - Very competitive salary, salary packaging & other great NFP benefits **What do we need you to do?** You will have the proven ability to lead and coordinate service strategies in functional areas that include: - Effectively manage client services that uphold the unique needs of each client in an...

  • Service Manager

    3 weeks ago

    Hamilton, Australia Uniting Full time

    Located in Lindsay Gardens, Hamilton - Full Time Position - Competitive pay, flexibility & great benefits (such as Salary Packaging) **About our facility** Just a few kilometres from Newcastle’s CBD, Uniting Lindsay Gardens, Hamilton is a warm and welcoming aged care home with 3 separate households, each with 15-34 residents, including a Memory Support...

  • Deputy Service Manager

    4 days ago

    Hamilton, Australia Uniting Full time

    **About the service** Just a few kilometres from Newcastle’s CBD, Uniting Lindsay Gardens in Hamilton is a warm and welcoming aged care home with 3 separate households, each with 15-34 residents, including a Memory Support Unit for people living with dementia. Your Uniting Homemaker ensures that the community is thriving and doing things that are...

  • Lindsay Gardens Deputy Service Manager

    6 days ago

    Hamilton, Australia Uniting Full time

    Located in Hamilton, Newcastle - Full Time Position - Not for Profit - competitive pay, flexibility & great benefits (such as Salary Packaging) **What do we need you to do?** You will have the proven ability to lead and coordinate service strategies in functional areas that include: - Working for the continuous improvement of our service in line with...