Technical Services Coordinator

2 weeks ago

Hamilton, Australia BD Full time

**Job Description Summary**: To actively contribute to the GCS Team by providing superior customer service and technical support for ROWA, Infusion and Pyxis, via coordination of the Remote Service Technicians (nationally), working in conjunction with the Service & Support Administration Manager to deliver effective Training outcomes, and develop Strategies that promote cohesive inter-departmental relationships.

**Main Responsibilities**
- Build and maintain client relationships
- Ensure telephones calls are answered in a timely and professional manner.
- Assist with the coordination of service dept resources through the installation phase.
- Respond to all issues/queries in a timely, professional, and courteous manner.
- Understand customer requirements via interpretation of collected service data, maintaining relationships with internal and external stakeholders, and continually assessing customer service priorities.
- Schedule and complete weekly survey calls.
- Complete all required documentation and report back to the manager.
- Prioritize and escalate service jobs appropriately including interstate work, contractor related events.
- CRM Administration including continual improvement in processes and data management.
- Software support for clients and RSTs
- On site and online software support.

**Job Requirements**
- Demonstrated customer service experience
- Administration - strong attention to detail
- Technical troubleshooting experience (over the phone)
- Clear communication skills
- SAP and Excel is required
- Medical Device, Pharmaceutical, IT or Telecoms industry

**Culture and Benefits**

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

**How To Apply**

**Primary Work Location**: AUS Brisbane

**Additional Locations**: AUS Sydney - North Ryde

**Work Shift**:

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