Desktop Support Team Lead

3 weeks ago

Parramatta, Australia Datacom Full time

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Parramatta and Sydney. Due to customer requirements, we will require Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

  • Being the single point of contact for all EUS related issues and escalations for all stakeholders
  • Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
  • emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
  • Assist in Problem Management when required delegating as appropriate.
  • Support the Service Delivery community in Continual Service Improvement Initiatives
  • Manage call management system queues to ensure tickets are assigned and
  • Mentor and coach staff members on customer related issues Promote a positive culture within the team
  • Ensure operational performance of the team delivers a high level of customer satisfaction.
  • Demonstrate a strong managerial and leadership style.
  • Ensure staff are clear on expectations and performance requirements.
  • Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
  • Ensure all staffs adherence to the breached call reporting policy
  • Track and record expenses for EUS team staff members
  • Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

  • Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
  • Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
  • Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

  • You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

 

  • Desktop Support Team Lead

    3 weeks ago

    Parramatta, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to...

  • IT Team Lead

    3 weeks ago

    Parramatta Park, Queensland, Australia Datacom Full time

    About DatacomDatacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We pride ourselves on maintaining a dynamic, agile, small business feel that sets us apart from larger organisations.Job Title: IT Team Lead - End User Support SpecialistThe estimated salary for this position is $120,000 per annum,...

  • Help Desk Support

    6 months ago

    Parramatta, Australia R-IT Solutions Pty Ltd Full time

    **Job description** Location: Parramatta We are an IT Service Provider based in Parramatta and are looking for an all-rounder IT Support Technician to join our growing team to provide support our client based at Sydney area. The person should have a genuine passion for computers & technology. You are the kind of person who likes to investigate new...

  • IT Support Analyst

    7 months ago

    Parramatta, Australia Ampersand Full time

    **Pay rate: $434 / day + super** **Contract length: 6 Months - highly likely to extend** **Location: Parramatta / WFH** The role requires you to navigate the IT business systems and infrastructure and be able to liaise with 3rd party vendors and technical teams to coordinate support for staff and external users. This is a great team with a supportive work...

  • Rto Course Coordinator

    6 months ago

    Parramatta, Australia Lead College Full time

    **Job description** The Lead College Pty Ltd is a nationally recognized CRICOS provider with campuses in Sydney, Parramatta and Perth. Lead College delivers programs in the areas of Business, Management, Community Services, Early Childhood and Information Technology, Hospitality, Building and Construction and Automotive. **About the Role** The RTO Campus...

  • Project Team Lead

    3 months ago

    Parramatta, Australia Parramatta City Council Full time

    **Project Team Lead - Environmental Strategy** The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, its partners, and community have a once-in-a-generation opportunity to shape the City’s future and...

  • IT Support Team Lead

    3 weeks ago

    Parramatta Park, Queensland, Australia Datacom Full time

    Datacom, a leading provider of Information Technology professional services in Australia and New Zealand, is seeking an experienced IT Support Team Lead to join our team.**Job Title:** IT Support Team Lead - Innovation Expert**Estimated Salary:** $120,000 - $150,000 per annum, depending on experienceWe are looking for a skilled and innovative IT Support Team...

  • Helpdesk Officer

    6 months ago

    Parramatta, Australia Hudson Australia Full time

    **Job Title**:Helpdesk Officer **Location**:Brisbane or Gold Coast **Job Type**:Full-Time (**2-Month Contract) **with chance of extension **Experience**:Minimum 4 years in Helpdesk Support Our client is a dynamic company dedicated to providing exceptional products to their clients. We are currently seeking a skilled and experienced Helpdesk Officer to...

  • Support Worker

    3 months ago

    Parramatta, Australia Many Rivers Support Services Full time

    **About us** The supports provided by Many Rivers Support Services are focused on person centred practice, along with a genuine interest in how our community works and what is important for the people who live and work in our community. We achieve this by providing qualified and knowledgeable support workers, both directly into the community, and to...

  • Casual Disability Support Worker

    2 months ago

    Parramatta, Australia Riverlands Disability Support Full time

    Are you passionate about making a difference in the lives of individuals with a disability? Join our dedicated team at Riverlands Disability Support and be part of a community committed to providing high-quality care and support. We are looking for people who are genuine in their desire to help others live their best life, people who are enthusiastic, can...

  • Disability Support Worker

    6 months ago

    Parramatta, Australia Flourish Support Services Full time

    **About us**: Flourish Support Services is a bespoke disability services provider operating in the greater Western Sydney region. Our vision is to assist our clients in achieving and exceeding their goals and supporting them to develop increased skills and confidence to live a meaningful and fulfilling life. **The role**: We are seeking talented, reliable,...

  • Aps 5 - IT Service Support Officer

    4 weeks ago

    Parramatta, Australia Federal Court of Australia Full time

    **Position Overview** This position is responsible for providing 1st level IT support to the Federal Court of Australia, Federal Circuit and Family Court of Australia and National Native Title Tribunal’s (NNTT) judiciary and staff. The IT Service Desk is the initial point of call for users of IT services provided by the Information Technology...

  • Leading Teacher

    4 months ago

    Parramatta, Australia Catholic Diocese of Parramatta Full time

    At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students. Our aim is to ensure our schools are the first choice for families, students...

  • Wellbeing Leading Counsellor

    3 months ago

    Parramatta, Australia Catholic Diocese of Parramatta Full time

    At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students. Our aim is to ensure our schools are the first choice for families, students...

  • Leading Teacher

    6 months ago

    Parramatta, Australia Catholic Diocese of Parramatta Full time

    At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students. Our aim is to ensure our schools are the first choice for families, students...

  • System Support Lead

    2 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 69971**System Support Lead** **Parramatta Location** **Full Time Permanent Role** **Salary - $120,859-$133,183 (plus super)** **Your role** With an overall goal to provide streamlined services to ensure the needs of those who use Housing Services are met, this role will support the...

  • Restaurant Team Lead

    4 weeks ago

    Parramatta Park, Queensland, Australia Grill'd Full time

    **About Us**Grill'd is a leading Australian restaurant chain with over 160 locally-minded restaurants across the country and international expansion plans. We're dedicated to serving high-quality food while promoting environmental and community consciousness.**Job Summary**We're seeking an experienced Restaurant Team Lead to join our team in Western Sydney,...

  • Team Lead

    7 months ago

    Parramatta, Australia Bloom HR Full time

    Exciting New Initiative - Specialist Homelessness Service - Western Sydney LGA covering Parramatta, Cumberland, Blacktown & The Hills - Help in shaping and supporting the Indigenous Community Birribee Housing (Birribee), is a community-driven organisation committed to providing safe, secure, and culturally appropriate housing for Aboriginal people to...

  • Rto - Compliance & Operations Manager (Smart and

    2 months ago

    Parramatta, Australia Lead College Pty Limited Full time

    **About the business -** Lead College is a leading provider of vocational education and training since 2018. Our scope is diverse; with qualifications ranging from construction and community services. We pride ourselves on delivering programs that focus not just on the student's learning and qualification outcome but on their overall experience with Lead...

  • Facilities Manager Team Lead

    6 months ago

    Parramatta, Australia Colliers International Full time

    Company Description At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. With circa 9,000...