Desktop Support Team Lead

2 weeks ago

Parramatta, Australia Datacom Full time

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.
This role is based in Parramatta and Sydney. Due to customer requirements, we will require Australian Citizenship to be eligible, no visa sponsorships for this position.
What you’ll do
At the moment, as Desktop Support Team Lead you will be focused on:

- Being the single point of contact for all EUS related issues and escalations for all stakeholders
- Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
- Assist in Problem Management when required delegating as appropriate.
- Support the Service Delivery community in Continual Service Improvement Initiatives
- Manage call management system queues to ensure tickets are assigned and
- Mentor and coach staff members on customer related issues Promote a positive culture within the team
- Ensure operational performance of the team delivers a high level of customer satisfaction.
- Demonstrate a strong managerial and leadership style.
- Ensure staff are clear on expectations and performance requirements.
- Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
- Ensure all staffs adherence to the breached call reporting policy
- Track and record expenses for EUS team staff members
- Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What you’ll bring
**Required experience**:

- Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
- Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance

**Nice to have**:

- You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

  • Desktop Support

    2 weeks ago

    Parramatta, Australia AC3 Full time

    Highly paid - Immediate Start - 12 months Fixed Term Contract | Great career development! Seeking an experienced End User/Desktop Support Engineer to join a large government organisation on a 12 months fixed term contract to provide face to face support to a range of end-users. **Responsibilities**: - User onboarding & offboarding, password resets via...

  • IT Support Analyst

    2 weeks ago

    Parramatta, Australia Newpath Recruitment Pty Ltd Full time

    Excellent culture and a caring and collaborative environment - Flexible working arrangements and great remuneration being offered - Genuine progression opportunities with an established brand Our client is not your traditional accountant! They aren't boring, they know you have a life and want you to live it. They also live in the real world and realise you...

  • IT Support Analyst

    3 weeks ago

    Parramatta, Australia Ampersand Full time

    **Pay rate: $434 / day + super** **Contract length: 6 Months - highly likely to extend** **Location: Parramatta / WFH** The role requires you to navigate the IT business systems and infrastructure and be able to liaise with 3rd party vendors and technical teams to coordinate support for staff and external users. This is a great team with a supportive work...

  • Lead Service Desk Analyst

    1 week ago

    City of Parramatta Council, Australia West Recruitment Pty Ltd Full time

    Email: henrybrosius@westrecruitment.com.auCall: 0483 945 770West Sector: TechnologyJob Summary- Salary up to $110,000 + Super- Opportunity to lead and mentor- Penrith LocationJob DescriptionAre you a seasoned service desk professional with a successful track record in the Managed Service Provider (MSP) domain? If so, this opportunity is tailor-made for...

  • Service Desk Team Leader

    3 weeks ago

    Parramatta, Australia Aruma Full time

    Location: Flexible location - NSW / VIC / BNE / QLD / ACT - Full Time Perm **Your opportunity** The **Service Desk Team Leader** plays an integral role in the success of our services and the achievement of our vision, mission, and organisational objectives. The Team Leader manages, leads, and works alongside the Level 1 Service Desk team providing customer...

  • IT Support Officer

    2 weeks ago

    Parramatta, Australia Parramatta Leagues - Home of the Eels Full time

    **This is a physical on-site position with requirement to work from our office located in Parramatta, NSW.** We have an exciting new opportunity for an IT Support Officer to join our IT Team. Reporting to the General Manager - IT, the IT Support Officer will be responsible for ICT support, operational function of POS, information systems, equipment and...

  • IT Support Officer

    2 weeks ago

    Parramatta, Australia Parramatta Leagues Club Full time

    **This is a physical on-site position with requirement to work from our office located in Parramatta, NSW.** We have an exciting new opportunity for an IT Support Officer to join our IT Team. Reporting to the General Manager - IT, the IT Support Officer will be responsible for ICT support, operational function of POS, information systems, equipment and...

  • Industry Training Consultant

    2 weeks ago

    Parramatta, Australia Lead College Pty Ltd Full time

    Lead College is committed to empowering students with practical skills and real-world experience through our comprehensive traineeship and apprenticeship programs. We collaborate with leading industries and employers to provide cutting-edge training that prepares our students for success. We are seeking a motivated and experienced Industry Training...

  • End User Compute Manager

    3 weeks ago

    Parramatta, Australia Aruma Full time

    Location: Flexible location - NSW / VIC / BNE / QLD / ACT - Full Time Perm **Your opportunity** **Your responsibilities** - Resolve incidents and service requests related to IT EUC in collaboration with the service desk team Enables a standard, stable and robust desktop environment for Aruma users. - Conduct business analysis and reporting to ensure...

  • Digital Services Analyst

    3 weeks ago

    Parramatta, Australia APG Workforce Full time

    Pay Rate: $70.08 hr plus super - Government Role - Location - Parramatta + WFH APG Workforce are currently looking for a Digital Services Analyst for a 3-month contract Government Sector based in Parramatta. **Start Date**: ASAP **End Date**: 3-Months + Possibility of Extension **Pay Rate: Parramatta** **Pay Rate: $70.08 hr plus super** **Primary...

  • Registrar Support Team Lead Specialist

    3 days ago

    Parramatta Park, Queensland, Australia Federal Court of Australia Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Registrar Support Team Leader. In this role, you will be responsible for managing and leading a team of registrar support staff within a specific region, ensuring effective and efficient case management operations.The ideal candidate will have strong leadership...

  • Administrator / Office Manager

    2 weeks ago

    Parramatta, Australia Lead Group Consultancy Full time

    Parramatta business precinct - Secure position with established company - Construction experience desirable but not mandatory We are seeking an experienced and highly motivated Administrative Manager / Executive Assistant to join our team in Parramatta. Previous experience in the Construction industry is preferred, but not essential. **Key...

  • Business Support Team Leader

    3 weeks ago

    Parramatta, Australia Zest Care Full time

    Great Parramatta Location - Salary Packaging & Employee Assistance Program - Welcoming & Supportive Company **About Us** Zest Care (part of Independence Australia Group) exists to create positive experiences with our disability and family services clients, supporting them in the home and to access their community. We connect Support Workers to clients...

  • Data Management Officer

    2 weeks ago

    Parramatta, Australia DH & Associates Full time

    Our client is a global leading company providing quality and sophisticated logistics solution based on its vast experience and accumulated technological capabilities. They are currently seeking an Operation/Billing Data Management Officer to join their team in Parramatta. **Key Responsibilities include (but are not limited to)** - Data management shall...

  • Disability Support Worker

    2 weeks ago

    Parramatta, Australia Flourish Support Services Full time

    **About us**: Flourish Support Services is a bespoke disability services provider operating in the greater Western Sydney region. Our vision is to assist our clients in achieving and exceeding their goals and supporting them to develop increased skills and confidence to live a meaningful and fulfilling life. **The role**: We are seeking talented, reliable,...

  • Salesforce Agile Team Lead

    3 weeks ago

    Parramatta, Australia Talent International Full time

    **Job Details**: **Location** Parramatta **Salary** Negotiable **Job Type** Full Time **Ref** BBBH93909_1664249512 **Contact** Anna Au **Posted** about 4 hours ago **Salesforce Agile Team Lead** **Parramatta** **6 Months Contract** Talent International is working in partnership with a large government organisation to assist in sourcing an...

  • Event Support Staff

    4 days ago

    Parramatta Park, Queensland, Australia Show Support Full time

    About the RoleShow Support is currently hiring casual scaffolders to support our events and construction projects. In this role, you will be responsible for ensuring the safe installation and removal of scaffolding structures. Your attention to detail and ability to follow instructions will be crucial to your success.Key ResponsibilitiesSet up and dismantle...

  • Accounts Payable Team Lead

    3 weeks ago

    Parramatta, Australia Sharp & Carter Full time

    Permanent Role - Leading the Accounts Payable Team - Stable Role - $80K+ superannuation - Growing Business - Career Growth Opportunities - Western Sydney Location - Hybrid Working Conditions **The Organisation** Our client is a market leader in their field and are experiencing large growth so it is a very exciting time to join the business. As the Accounts...

  • 2 X Male Disability Support Workers

    3 weeks ago

    Parramatta, Australia Better support solutions Full time

    Better Support Solutions provides a big range of services to NDIS participants. We have 15 years experience in disability industry. We are currently experiencing high demand for our Community Care and NDIS Services and we are looking for committed and energetic Disability Support Worker to join our friendly team to deliver these services. **About the...

  • Engineering Team Lead

    2 weeks ago

    Parramatta Park, Queensland, Australia West Recruitment Pty Ltd Full time

    Call: 9689 8904Job Summary- $120,000 to $130,000 + Super- Career Progression Opportunities- Ability to influence others and make impactful changeJob DescriptionYour new employerMy client is a fortune 500 company, based in Germany but has 31,300 sites worldwide. They ensure efficient, powerful and safe movement in machines and systems of any size.Your new...