ServiceNow Technical Consultants

1 month ago


Adelaide, Australia EDT Global Pty Ltd. Full time
Responsibilities:
 
  • Defining, designing, and implementing ServiceNow solutions that align with business requirements,
  • Collaborating closely with clients to develop ServiceNow-based solutions tailored to their specific needs,
  • Configuring and optimizing the ServiceNow platform through scripting and application capabilities,
  • Offering technical expertise to identify, assess, and develop effective solutions and procedures that meet user requirements,
  • Providing support and troubleshooting for the ServiceNow platform, ensuring a focus on user satisfaction, accuracy, and efficiency,
  • Developing and maintaining system design and user documentation for all ServiceNow applications,
  • Conducting user training sessions and creating comprehensive user guides,
  • Participating in all technical aspects of ServiceNow program and solution delivery,
  • Performing system and integration testing while ensuring adherence to best practices,
  • Ensuring that all implementation activities comply with company policies and industry standards,
  • Managing upwards effectively by providing updates to program leads and executives,
  • Contributing to business development efforts, including writing proposals, engaging in presales activities, and delivering functional demonstrations and presentations.
Key Skills:
 
 
  • At least 5 years of experience with the ServiceNow platform, or a minimum of 3 years with ServiceNow combined with additional experience in similar products,
  • Bachelor's degree in Computer Science, Information Systems, or a related field,
  • Proven expertise in implementing, configuring, developing, customizing, and integrating ServiceNow solutions,
  • Strong knowledge of ServiceNow's core platform capabilities and data model,
  • Solid understanding of ITIL processes,
  • ServiceNow System Administration certification or other relevant ServiceNow certifications are preferred,
  • Excellent interpersonal skills to engage with diverse groups and build strong relationships at all levels,
  • Strong project management skills with the ability to manage multiple projects in a fast-paced, high-pressure environment,
  • Exceptional communication and presentation skills to convey solutions clearly to both technical and non-technical stakeholders,
  • Experience with advanced ServiceNow platform capabilities beyond core modules is highly desirable,
  • Familiarity with ServiceNow Protected Platform is a plus.
 
 

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