Service Manager

3 months ago

Eagle Farm, Australia Terex Full time

Description

:

Position Overview

The Service Manager provides our customers with the highest level of service and aftermarket support on crushers, feeders and screens.

Responsibilities

Regularly communication with customers to establish their level of satisfaction,

Provide customers with quotations for equipment repair,

Liaise with purchasing team to ensure that orders with Terex Jaques’ suppliers are received on time for active service jobs.

Oversee and conduct condition report the dismantling of each machine and inspection of its components,

Ensure that all outsourced service repair work is competitively priced and completed to the required quality standard;

Commission new machine installations when required;

Ensure the maintenance of the workshop is maintained to the highest standard.

Ensure that all work is completed on time and to the required standard of quality;

Ensure that each service job is registered in the ERP system and all parts are correctly allocated in a timely manner,

Plan, document and understand the requirements/support needed to complete the job safely and efficiently,

On completion of each service job, gather all costs relating to the service job and to ensure invoice is accurate for the customer,

Ensure the Engineering Department is notified of significant changes made to a machine that may need to be recorded on the machine’s Master Schedule.

Report progress of existing service jobs and expected completion date,

Handle and report disputes with customers that may affect cash flow,

Conduct market research (conditions, customers, new products and competitors),

Any staffing related issues in regards to work performance or compliance with company polies and procedures,

Preparation of the annual plan and budget for service sales. 

Manage the service technicians on a day-to-day basis,

Provide leadership, technical advice and product training,

Participate and conduct in performance review,

Investigate all accidents and assist in the risk assessment process,

Contribute to the overall improvement of health and safety in the workplace.

Skills and Qualifications

Mechanical trade or appropriate combination of education and experience,

Minimal 5 years’ experience as a mechanical fitter and proven people management skills,

Experience within the mineral crushing and screening industry preferable,

Computer literate in MS Suite (Excel, Word, Power point, Outlook) and experience with ERP would be well regarded,

This position will require travel.

About Us:
Terex is a global manufacturer of materials processing machinery and aerial work platforms. We design, build and support products used in construction, maintenance, manufacturing, energy, recycling, minerals and materials management applications. Certain Terex products and solutions enable customers to reduce their environmental impact including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. 

Our products are manufactured in North America, Europe, Australia and Asia and sold worldwide. We engage with customers through all stages of the product life cycle, from initial specification and financing to parts and service support.

Offering opportunities for continuous improvement through courses and training, Terex provides team members with a rewarding career and the opportunity to make an impact.provides a supportive network for Terex women in their jobs and careers.

We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement.

It’s an exciting time to be part of the expanding manufacturing sector – come join us
 



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