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Senior Customer Service Representative

3 months ago

Abbotsford, Australia Computershare Full time

Location: Abbotsford, Yarra Falls

This is a hybrid position primarily based in Abbotsford. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. 

We give you a world of potential

  • Do you like helping people?
  • Are you good at communicating with people?
  • Would you like to work indoors with a small and friendly team?
  • Full-time position available at our Yarra Falls office.

A role you will love

We are looking for an experienced Customer Service Representative to take on a Senior role at our customer call center in Melbourne. As part of a small team, you will be the first point of contact for Western Australian customers who phone or email with queries. Your main responsibility will be to ensure excellent customer service is provided by coaching and supporting your colleagues.

Some of your key responsibilities may include: 

  • Responding to phone and email enquiries from customers
  • Resolve queries in a timely manner (on time)
  • Delivering feedback, on the floor coaching and refresher training
  • Monitor team outputs, deadlines and SLA requirements

What will you bring to the role? 

  • Strong motivation and understanding of a call centre
  • Excellent verbal and written communication skills 
  • Confidence to deliver feedback to colleagues
  • Well-developed time management and organizational skills 
  • Strong attention to detail and an underlying commitment to delivering quality outcomes

Rewards designed for you   

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.