Customer Service Representative

2 weeks ago


Abbotsford, Victoria, Australia Computershare Full time

Customer Service Role Overview

We are seeking a skilled Customer Service Representative to join our team at Computershare Utility Services in Abbotsford, Melbourne. As a key member of our close-knit team, you will be responsible for delivering exceptional customer service and providing suitable payment options to our clients.

Key Responsibilities

  • Provide high-quality customer service via phone, email, or web chat, identifying and supporting customers with complex needs.
  • Drive customer satisfaction by delivering quality service to internal and external clients.
  • Actively participate in team discussions, meetings, and forums to share knowledge and ideas.
  • Continuously look for improvement opportunities to enhance productivity, quality, and timely production.

Requirements

  • Fast-paced environment experience in Utilities or back-office operations handling.
  • Outstanding listening, oral, and written communication skills.
  • Ability to adapt to new systems and processes.
  • High level of initiative, tackling problems in a methodical and logical manner.
  • Passion for providing a fantastic customer experience.

What We Offer

  • Flexible work arrangements to balance work and lifestyle.
  • Health and wellbeing rewards tailored to support you and your family.
  • Investment opportunities in our company, with a company contribution.
  • Recognition awards and team get-togethers.


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