Systems Trainer

1 month ago


Melbourne, Australia Pivot Software Full time

Job Description

The Systems Trainer is responsible for the development and maintenance of training and resources and for facilitating training sessions (webinar and face-to-face) for customer system administrators.

Key Responsibilities:

Gaining and maintaining an in-depth knowledge of ELMO products Developing training material, including eLearning modules, knowledge articles, assessments, wikis and video tutorials Facilitating online and face-to-face training Working with the product team to keep up-to-date on, document and communicate product enhancements  Maintaining the currency of training resources Participating in internal training initiatives to up skill other staff members Conducting training needs analysis Ensuring adherence with all published ELMO quality control standards and procedures Maintaining all records associated with training delivery Representing ELMO in all client communication in a manner befitting the Company’s professional expectations Logging and maintaining records of all system-related troubleshooting (system errors, unexpected outcomes) Identifying and communicating suggestions for potential enhancements to functionality and capability Achieving individual and team KPIs as outlined in Performance Plans, as negotiated Participating in and delivering outcomes for other projects as may from time to time be assigned Ensure compliance with ELMO’s information security privacy policies and procedures

Desired Skills and Experience

Undergraduate Qualification (HR, Business, Business Systems, IT disciplines preferred) Excellent communication skills (both written and verbal) to suit a wide range of people and contexts A strong systems mindset, capable of working closely with databases Customer service ethic and focus; client-driven Dedicated team player, with an ability to work autonomously Performance - and solutions-oriented 
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