Reservation Agent
3 months ago
We are seeking a highly organized and customer-oriented individual to join our team as a Reservation Agent. As a Reservation Agent, you will play a crucial role in providing exceptional service to our customers by handling their reservations and ensuring a seamless booking experience.
Responsibilities- Assist customers with their reservation inquiries and provide accurate information regarding availability, rates, and policies.
- Process reservations and bookings through our reservation software, ensuring accuracy and attention to detail.
- Coordinate with other departments to ensure smooth communication and execution of customer requests.
- Handle customer complaints and inquiries in a professional and timely manner, providing solutions to meet their needs.
- Stay up-to-date with product knowledge and be able to recommend additional services or upgrades to customers.
- Collaborate with team members to improve reservation processes and enhance the overall customer experience.
- Maintain accurate and complete records of customer interactions, transactions, and feedback.
- High school diploma or equivalent.
- Prior experience in customer service or a similar role preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to work well under pressure.
- Attention to detail and the ability to multitask effectively.
- Proficient in using reservation software and other computer applications.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
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Reservations Agent
5 months ago
Sydney, Australia House Made Hospitality Full timeWe are looking for detail-oriented hospitality reservation agents to join our team. Every day we help guests and potential guests with their booking needs. We have over 9 venues across Sydney from the CBD to Surry Hills to Bondi Beach. In this role you will provide various planning and booking services, including answering customers’ questions, making...
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Reservations Agent
5 months ago
Sydney, Australia House Made Hospitality Full timeWe are looking for detail-oriented hospitality reservation agents to join our team. Every day we help guests and potential guests with their booking needs. We have over 9 venues across Sydney from the CBD to Surry Hills to Bondi Beach. In this role you will provide various planning and booking services, including answering customers’ questions, making...
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Reservations Agent
3 months ago
Sydney, Australia AccorHotel Full time**Company Description** Swissôtel Sydney, a premium five-star hotel situated in Sydney’s bustling business, retail, and entertainment hub, features 369 elegantly guest rooms and suites designed for both business and leisure travelers seeking contemporary comfort. Swissôtel Sydney is seeking a Full Time Reservations Agent to join our dedicated...
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Reservation Agent
3 months ago
Sydney, Australia AccorHotel Full time**Company Description** Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career...
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Reservations Agent
6 months ago
Sydney, Australia PARKROYAL Darling Harbour Full timePan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We have an exciting opportunity for a Full Time **Reservations Agen**t to join our...
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Reservations Agent
3 months ago
Sydney, Australia Accor Full timeCompany DescriptionSwissôtel Sydney, a premium five-star hotel situated in Sydney’s bustling business, retail, and entertainment hub, features 369 elegantly guest rooms and suites designed for both business and leisure travelers seeking contemporary comfort.Swissôtel Sydney is seeking a Full Time Reservations Agent to join our dedicated Reservations team...
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Reservations Agent
6 months ago
Sydney, Australia PARKROYAL Darling Harbour Full timeWe are seeking a dynamic and customer-oriented **Reservations Agent - Inbound FIT & Groups**, to join our hotel's reservations team. Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally...
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Reservation Agent
3 months ago
Sydney, Australia Accor Full timeCompany DescriptionAccor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career development &...
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Reservations Agent
6 months ago
Sydney, Australia AccorHotel Full time**Company Description** SSwissôtel Sydney is a premium five-star hotel located in the heart of Sydney’s business, retail and entertainment district. The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Be part of the Swissôtel Sydney multi-million dollar hotel...
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Reservations Agent
3 months ago
Sydney, Australia AccorHotel Full timeJob DescriptionOur Reservations Agents are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them. Responsibilities and duties (but not limited to):Managing all communication regarding reservations for the HotelHandle all enquiries relating to bookings via...
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Reservations Agent
6 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24047124 **Job Category** Reservations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...
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Reservations Sales Agent
2 weeks ago
Sydney Olympic Park, Australia AccorHotel Full time**Company Description** At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand. Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being...
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Cluster Reservations Agent
6 months ago
Sydney, Australia TFE Hotels Full timeThe world is full of eager travellers waiting to fulfil their dreams. Sure, we help build the dream. But it’s our Reservations Agents that turn that daydreamed experience into reality. From a mere thought into a confirmed booking. Which brings us to you. You thrive on driving other people’s excitement. It’s what makes you tick and others smile. Like...
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Reservation Agent
6 months ago
Sydney, Australia MERCURE Full time**Company Description** You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! Mercure Sydney has 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, our location is well positioned next to...
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Reservations Services Agent
5 months ago
Sydney, Australia The Star Entertainment Group Full time**CASUAL** RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE** At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are...
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Reservations Agent
6 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24071302 **Job Category** Reservations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your natural talent is celebrated. W...
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Reservations Services Agent
6 months ago
Sydney, Australia The Star Entertainment Group Full time**RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE** At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with...
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Reservations Sales Agent
2 weeks ago
Sydney Olympic Park, Australia Accor Full timeCompany DescriptionAt Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to...
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Reservations Agent
3 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24157087 **Job Category** Reservations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is...
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Reservations Agent
2 weeks ago
Sydney, Australia Novotel Full timeCompany DescriptionNovotel Darling Square is on the hunt for a Reservations Agent to join their team as their next Reservations Super Star. If you are looking for a change of pace or a change of scenery this is the role for you.Who We Are:Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90...