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Reservations Agent

4 months ago

Sydney, Australia Accor Full time

Company Description

Swissôtel Sydney, a premium five-star hotel situated in Sydney’s bustling business, retail, and entertainment hub, features 369 elegantly guest rooms and suites designed for both business and leisure travelers seeking contemporary comfort.

Swissôtel Sydney is seeking a Full Time Reservations Agent to join our dedicated Reservations team based onsite at the hotel.

Job Description

Our Reservations Agents are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them.  

Responsibilities and duties (but not limited to):

  • Managing all communication regarding reservations for the Hotel
  • Handle all enquiries relating to bookings via email or phone
  • Exhibit high sales performance and maximise all sales leads by ensuring close of sale, and up-selling and cross-selling opportunities
  • Maintain a positive selling approach to maximise yield in both occupancy and rates
  • Administration of reservations, including maintaining a precise filing system

Qualifications

About You

  • The ability to demonstrate and deliver luxury service
  • Excellent verbal and written communication skills
  • Strong organisational, customer service and problem solving skills
  • Ability to multi-task and manage prioritising demands
  • Working knowledge of Microsoft applications and ability to navigate company systems and programs
  • Ability to work onsite on full time basis
  • Have full working right in Australia
  • Ability to work on some Saturdays when required

Additional Information

Previous experience in a similar role and familiarity with Opera PMS or Opera Cloud are not mandatory but will be advantageous