Duty Manager

4 weeks ago


Sunshine Coast, Australia NOVOTEL Full time
Job Description

In this role, you’ll be a key leader in ensuring the smooth daily operations of the resort, training and supporting your team to deliver exceptional service. You will foster a positive work environment while promoting open communication and collaboration among departments.

Responsibilities:

  • Lead and motivate the front office team to maintain high service standards for all guests.
  • Train and support team members, ensuring they are equipped to excel in their roles.
  • Handle guest inquiries and feedback, prioritizing effective recovery and satisfaction.
  • Promote open communication and efficiency between departments.
  • Foster a workplace culture that prioritizes health and safety, reflecting Accor’s values.
  • Support the recruitment, training, and development of the Front Office Team.

If you’re passionate about driving operational success and creating memorable guest experiences, we want you on our team


Qualifications

  • Proven leadership experience in a resort or hotel
  • Excellent interpersonal skills, with the ability to engage effectively with guests and team members
  • Confident and articulate communicator, skilled in negotiation and relationship building
  • Adaptable and responsive to change, with a flexible approach to challenges
  • RMLV and First Aid certification required (can be obtained after hiring if not already held)
  • Availability to work a rotating roster, including weekends, holidays, and evenings.


Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

  • On-site we offer car parking, duty meals and laundry services
  • Immediate access to global accommodation and F&B discounts
  • #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
  • Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.


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