Head of IT Delivery

3 weeks ago

Melbourne, Australia Computershare Full time

**Locations: Port Melbourne or Sydney Ermington (Hybrid)**

In this position, you'll be based in the Port Melbourne or Ermington Sydney office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our culture of flexible working.

**We give you a world of potential.**

We have an excellent opportunity for an experienced IT delivery manager to join our Communication Services (CCS) team. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role.

The CCS business provides integrated customer communication solutions. We consult, design, build and orchestrate innovative communications solutions across traditional and emerging channels to help clients drive increased customer engagement and optimise operational efficiencies. We help keep our customers at the forefront of cutting edge digital and print communication practices.

**A role you will love.**

Reporting to the Head of Technology, you lead a mid-sized team, geographically distributed team responsible for the implementation and continuous technical delivery of our client's inbound and outbound communication needs.

In this role, you will oversee the successful execution of significant client implementations for our Australian business, ensuring projects are delivered on time, within scope and budget, while maintaining high-quality standards.

If you are passionate about delivering excellence and seeking a dynamic role where you can make a significant impact, this opportunity is tailored for you. Join us in driving success and innovation in client implementations.

**Some of your key responsibilities will include**:

- Ensure timely and high-quality delivery of implementations within budget and scope
- Perform all functions of HR management functions for staff, including performance evaluation, career development, recruitment, recognition, compensation, and policy compliance
- Prioritise fit-for-purpose implementations that support achieving Customer SLAs in downstream operations
- Drive the actions and measurement of key improvements in implementation methodology to address quality concerns for removal of inefficient processes, balancing quality with speed to market and risk
- Accountable for staff budgets, forecasting, resource utilisation, and estimation processes to optimise operational efficiency

**What will you bring to the role?**

Critical to your success in this role will be proven strong leadership to effectively position and transform the team to support current and future market needs.
- A tertiary degree in Business, Information Technology, or related discipline
- Proven demonstrated experience
- Proven track record of success in a similar leadership role and size
- Demonstrated experience in effectively engaging with external customers
- Proven ability to lead and mentor technical teams to achieve optimal results

Preferred:

- Previous experience in the Communication Industry
- Experience in digital transformation

**Rewards designed for you**

**Flexible work **to help you find the best balance between work and lifestyle.

**Health and wellbeing **rewards that can be tailored to support you and your family.

**Invest in our business **by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

**Extra rewards **ranging from recognition awards and team get togethers to helping you invest in your future.

LI-KT1

  • Head of Strategic Program Delivery

    22 hours ago

    Melbourne, Victoria, Australia City of Melbourne Full time

    Job DescriptionWe are looking for a highly skilled and experienced Head of Strategic Program Delivery to join our team. As a key member of our leadership team, you will be responsible for delivering strategic programs that drive business growth and improvement.Main ResponsibilitiesLead the development and implementation of strategic programs that align with...

  • Head of Delivery

    2 weeks ago

    Melbourne, Australia Service Victoria Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / 24 months Organisation: Service Victoria **Salary**: $182,813 - $248,629 Occupation: Other Reference: VG/MC/SV/TECH/1832484 Be accountable for the delivery of Service Victoria’s portfolio of projects including oversight of the portfolio pipeline and effective governance controls and...

  • Head of Experience and Delivery

    4 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: Aust - VIC Metro We are seeking a passionate and experienced **Head of Experience and Delivery** to join the team. The Head Of will ensure that complaints handling is compliant, is a good customer experience and is generating strategic value for the Group. This role is responsible for engaging leaders across...

  • Head of Event Strategy and Delivery

    2 weeks ago

    Melbourne, Australia City of Melbourne Full time

    **A career-defining opportunity where your leadership will have a lasting impact on the cultural heartbeat of Melbourne.**: - **3-year Executive contract based in one of our beautiful Melbourne CBD Offices.**: - **Attractive salary package on offer + flexible work arrangements** **About City of Melbourne** - Situated on the traditional lands of the...

  • Head of Service Delivery

    2 days ago

    Melbourne, Victoria, Australia Telecommunications Industry Ombudsman Full time

    Job SummaryThis is an exciting opportunity to join the TIO's Operational Excellence team as a key leader in complaint resolution. As Head of Operations, you will play a crucial role in managing the end-to-end complaint handling service, ensuring seamless delivery and high-quality results.You will be responsible for allocating resources effectively, assessing...

  • Head of IT Infrastructure

    7 days ago

    Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    Head of IT Infrastructure RoleMilestone IT is working with a prominent IT client to find a highly skilled Head of IT Infrastructure to oversee the delivery of IT services to their stakeholders. As a key member of the client's team, you will be responsible for developing and implementing strategies for IT infrastructure management, ensuring alignment with...

  • Head of Domain Delivery

    2 weeks ago

    Melbourne City Centre, Australia NAB Full time

    Head of Domain Delivery - Job number: 796741 - Primary position location: VIC- Melbourne CBD - Category: Business Analysis - Category: Project Management - Category: Retail/Consumer - Work type: Permanent Full time - Closing at: Feb 17 2025 at 23:55 AEDT **Favourite** - **We are empowered to make a positive difference for customers and communities**: -...

  • Head of Business Delivery

    3 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: Aust - VIC Metro - A leadership role where you’ll inspire and energise your team while driving strategic outcomes for Australia’s leading business bank - A Newly created Head Of opportunity to shape and make your own - Make a genuine difference through the work you do in supporting our bankers &...

  • Head of Technical Services Delivery

    2 days ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Head of Technical Services DeliveryJob Description:We are seeking an experienced leader to head our technical services delivery, driving growth and customer satisfaction through strategic planning and execution.Develop and implement operational strategies to support technical services teams.Collaborate with cross-functional teams to develop go-to-market...

  • Head of Delivery Excellence

    3 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - Demonstrated results in technology transformation and process simplification - Deep technical systems design experience demonstrated in a large complex environment - Proven capability to engage and influence senior leaders - Bring your Customer Obsession to all that you do **In this Head of...

  • Delivery Officer

    1 day ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 6, Ongoing - $90,199 - $101,022 + 15.4% super - Melbourne The DDG Delivery Office Team provides specialist delivery and planning services as part of delivering the Bureau's data and digital program of work. The Delivery Officer role plays a pivotal support role in enabling the above mentioned services. The Delivery Officer role works as part of...

  • Head of Enterprise Delivery

    3 weeks ago

    Melbourne, Australia DuluxGroup Full time

    Lead the execution & delivery of technology strategies - High impact, senior leadership role - Great flexibility and benefits **About the role**: The DuluxGroup Technology & Digital function is committed to bringing competitive advantage to the company by helping build a change roadmap leveraging technology, driving the change, delivering fit-for-purpose...

  • Head of Transport Services

    2 weeks ago

    Melbourne, Australia Department of Transport Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Transport **Salary**: $384,541 - $511,862 Occupation: Executive Management Reference: VG/DOT/OS/1675359 The Department of Transport brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport...

  • Head of Program Delivery

    2 weeks ago

    Melbourne, Australia Climateworks Centre (CWC) Full time

    About the role - Executive leadership role of ambitious non-profit working on decarbonisation - Pivotal position leading program delivery at a time of growth and expansion - Enjoy a family-friendly, dynamic culture with industry-leading organization The Organisation Climateworks Centre (CWC), co-founded by The Myer Foundation and Monash University in 2009,...

  • Head of Transport Services

    2 weeks ago

    Melbourne City Centre, Australia Department of Transport Full time

    Key Leadership Role - High Profile Position - Drive Performance and Excellence Department of Transport The Department of Transport provides a valuable service to Victorians, building and operating an integrated system which enables all users to benefit from quicker and safer journeys. It connects people with places, supports Victoria's prosperity and...

  • Head of Technology

    3 weeks ago

    Melbourne, Australia Zai Full time

    **Be a Technology Visionary at a Growing FinTech**: **Do you thrive in a dynamic environment where your leadership and innovation can redefine the Tech landscape in the FinTech space?** **Are you passionate**about leading high-performing teams, deliver cutting-edge solutions, and ensure operational excellence in a fast-paced, customer-focused technology...

  • Head of Strategy Planning and Delivery

    3 weeks ago

    Melbourne, Australia Bupa Full time

    Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental,...

  • Global Head of Operations Delivery at Ericsson

    7 days ago

    Melbourne, Victoria, Australia Ericsson GmbH Full time

    Senior Leadership PositionThe Head of Operations for Australia and New Zealand will be responsible for driving business growth and excellence through operational strategy development and execution.Key AccountabilitiesDevelop and execute comprehensive operational plans to meet business objectives.Lead a high-performing team in program management, operational...

  • Implementation Head

    2 weeks ago

    Melbourne, Australia Resource Corner IT Consulting service Full time

    **Role Description** This is a full-time on-site role as an Implementation Head - HRP for Australia Region at the Client. The Implementation Head will be responsible for leading and managing teams, ensuring successful execution of projects, managing stakeholders, and overseeing project and resource management. Key responsibilities include project planning,...

  • Head of Marketing and Digital

    2 weeks ago

    Melbourne, Australia City of Melbourne Full time

    **A career-defining opportunity where your leadership will have a lasting impact on the cultural heartbeat of Melbourne.**: - **3-year Executive contract based in one of our beautiful Melbourne CBD Offices.**: - **Attractive salary package on offer + flexible work arrangements** **About City of Melbourne** - Situated on the traditional lands of the...