Guest Service Host

4 weeks ago

Ballarat, Australia NRMA Parks and Resorts Full time
Job Description

  • Create an impact with lasting impressions on our guests in this hands-on guest facing role.
  • Work, play and find your balance in a workplace where every day is a holiday.
  • Find your balance with flexible part time work hours

NRMA Ballarat Holiday Park is a holiday oasis, with modern comforts and great facilities in a central location. 


What you’ll do:
This is a Permanent Part Time position with around 25 hours minimum a week. You will need to have good availability, between the hours of 8am - 6pm, 7 days a week including public and school holidays. You will wow our guests with your welcoming smile, bubbly personality and ability to think outside the box. You will ensure that guests are welcomed warmly and are efficiently checked-in and checked-out. You will also be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services. 

What you’ll bring:

  • Outstanding customer service skills
  • Well presented, friendly and welcoming
  • Passionate about everything you do with a drive to be the best you
  • Team-oriented
  • Great problem-solving skills and the ability to multitask, supporting your team and guests
  • Reception/Front Office/Administration/Sales Agent/Customer Service preferred - hospitality industry will be highly regarded
  • Park Management system experience (Newbook and/or RMS preferred but not necessary)

What’s in it for you? 

At Parks & Resorts it’s not just about discounts (although you do get these too). We know everyone leads a life and regardless of what stage you are at, we have something to suit you all. 

  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
  • Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
  • My Thanks reward and recognition program  
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000 
  • Grow, progress or relocate with us and move around the country to one of our many other parks or resorts. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now We cannot wait to hear from you 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  


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