Customer Service Representative

2 weeks ago

Rosny Park, Australia BWS Full time

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in an dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Customer Service Representative - Contact Centre (Inbound)

Exciting opportunity for service focussed individuals to join our Greenfields Woolworths Customer Hub team based in Rosny Park, where providing an exceptional customer experience is our daily mantra.

This is a great opportunity to start building a career with one of the largest and most trusted employers in Australia

About the role:

This fast paced inbound contact centre role will see you assisting our valued customers across phone, email and web chat with supermarket delivery related enquiries whilst providing an exemplary service, working across multiple systems and platforms.

Based in our newly renovated Rosny Park offices, on commencement you will complete 4 weeks of full time on site training Monday to Friday 9am - 5pm.

Upon successful completion of training, the role will transition to rotational rosters ranging from 5am to 1am Monday to Friday and 5am to 10:30pm Saturday and Sunday.

This is a Full time position with the opportunity to transition to a hybrid based working model, predominantly working from home.

What you'll do:

  • Provide customer support across delivery related queries

  • Achieve, maintain and exceed individual and team Key Performance Indicators

  • Provide exceptional customer service experiences through efficient evaluation and first call resolution

  • Continuously build rapport and ability to develop customer loyalty

  • Agility in maintaining and pursuing product knowledge

  • Provide valued contribution by identifying process improvement opportunities

What we are looking for:

  • Experience in a customer service environment

  • Excellent problem solving skills

  • A positive and resilient outlook

  • The ability to adapt to change and innovate new ideas

  • Strong written communication skills

  • Thriving in fast paced, customer focused service environments

  • Touch typing competency

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.
 
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

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