Head of Customer Experience and Growth

3 weeks ago

Stonnington, Australia UHG (Unified Healthcare Group) Full time
Head of Customer Experience and Growth (VIC)

Company Description
At Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through our medEbridge platform. We provide secure online access to a national marketplace of GP's, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.

Job Description
As a Head of Customer Experience and Growth, you will be working strategically with our current and prospective clients to drive mutual value creation and enduring partnerships across the Legal, Life Insurance, CTP and Workers Compensation/ Self Insurance sectors. We are looking for an exceptional person to take on this senior leadership role, collaborate with industry leaders & key customer stakeholders, and work with a team of Account Managers to ensure ongoing growth and excellent customer experience.

What You Will Be Doing

  • Develop and execute growth plans and strategies with new and existing customers across nominated sectors, ensuring growth targets are achieved.
  • Identify and secure new business opportunities across nominated sectors.
  • Negotiate new customer contracts, contract renewals and/or extensions to ensure business needs and financial targets are met.
  • Engage, lead and support your team of Account Managers.
  • Position UHG as a trusted advisor with key industry stakeholders.
  • Represent UHG at industry forums, customer meetings, and events.
  • Identify opportunities for new products and services to meet market needs.

Qualifications

What You Should Have

  • Degree qualifications desirable.
  • 3+ years' senior leadership experience within a similar role or industry.
  • Strong knowledge of personal injury insurance schemes with specific knowledge of the legal sector and how plaintiff and defendant law firms service these schemes.
  • Exceptional leadership and customer relationship skills.
  • Proven skills in negotiation and influencing.
  • Strong communication skills both written and verbal to all stakeholders.
  • Strong commercial acumen.
  • Ability to coach and provide feedback in a constructive manner.
  • Ability to work autonomously and as part of a team.

Additional Information
This position is offering an attractive base salary commensurate with experience plus superannuation and STI. Be part of the MedHealth group voted Financial Review Boss Best Places to Work . Head to for further details.

Join a Group Which Offers

  • Employee discounts for health insurance, gyms, pools and travel club.
  • Novated leasing and specified salary sacrificing.
  • Paid parental leave.
  • Purchased leave (excl casuals).
  • Hybrid working arrangements.
  • CBD office close to public transport.

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

We will not be able to support international applicants for this role and previous applicants need not apply.

You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.

Seniority level
  • Director
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Head Of Customer Experience And Growth

    4 weeks ago

    City Of Stonnington, Australia UHG Full time

    Head of Customer Experience and Growth (VIC) Company Description At Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through our med Ebridge platform.We provide secure online access to a national marketplace of GPs, Specialists, Nurses, Allied Health...

  • Head Of Customer Experience And Growth

    2 weeks ago

    City Of Stonnington, Australia UHG Full time

    Company Description At Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through our med Ebridge platform.We provide secure online access to a national marketplace of GP's, Specialists, Nurses, Allied Health Professionals and more.Our customers connect...

  • Head of Customer Experience and Growth

    7 days ago

    City of Stonnington, Australia UHG (Unified Healthcare Group) Full time

    Company Description At Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through our medEbridge platform. We provide secure online access to a national marketplace of GP's, Specialists, Nurses, Allied Health Professionals and more. Our customers...

  • Head of Customer Experience and Growth

    2 days ago

    City of Stonnington, Australia UHG (Unified Healthcare Group) Full time

    Company DescriptionAt Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through our medEbridge platform. We provide secure online access to a national marketplace of GP's, Specialists, Nurses, Allied Health Professionals and more. Our customers connect...

  • Director of Growth and Customer Experience

    7 days ago

    City of Stonnington, Australia UHG (Unified Healthcare Group) Full time

    About Unified Healthcare GroupUnified Healthcare Group (UHG) is a leading provider of healthcare solutions. Our mission is to empower businesses and healthcare providers to achieve better outcomes through our innovative medEbridge platform.About the RoleWe are seeking an exceptional individual to fill the role of Head of Customer Experience and Growth. As a...

  • Chief Customer Officer

    6 days ago

    City of Stonnington, Australia UHG (Unified Healthcare Group) Full time

    Senior Leadership Opportunity at Unified Healthcare GroupWe are seeking a highly experienced individual to fill the role of Head of Customer Experience and Growth. As a senior leader, you will be responsible for driving strategic partnerships with current and prospective clients across various sectors.Key ResponsibilitiesDevelop and implement growth plans...

  • Head of Business Development and Client Engagement

    7 days ago

    City of Stonnington, Australia UHG (Unified Healthcare Group) Full time

    Unlock Your Potential at Unified Healthcare GroupAs a leader in the healthcare industry, we are committed to empowering businesses and healthcare providers to achieve better outcomes. Our medEbridge platform has revolutionized the way our customers interact with health practitioners.About the OpportunityWe are seeking a highly skilled individual to fill the...

  • Customer Experience Champion

    2 days ago

    City of Stonnington, Australia Officeworks Ltd Full time

    Job DescriptionThe ideal candidate will have a solid understanding of retail operations, including inventory management, visual merchandising, and stock control. You will be responsible for creating a shopping experience that is visually stunning and safe for our customers.Let your exceptional customer service skills shine by ensuring each customer leaves...

  • New Business Growth Professional

    4 days ago

    City of Stonnington, Australia Ideagen Full time

    We are seeking a talented New Business Growth Professional to drive revenue growth and expand our presence in the ANZ region.About IdeagenIdeagen is a global leader in software solutions, helping organizations achieve their goals and improve their performance.Key Responsibilities:Strategic Sales Planning – Develop and implement a sales strategy to achieve...

  • Account Growth Specialist

    7 days ago

    City of Stonnington, Australia UHG (Unified Healthcare Group) Full time

    We're seeking an experienced Account Growth Specialist to join our Insurance Team. As a key member of our team, you'll be responsible for building and maintaining deep, sustainable relationships with our workers' compensation and compulsory third-party insurance clients.The successful candidate will have a proven ability to drive innovation and product...

  • Customer Experience Supervisor

    1 day ago

    City of Stonnington, Australia Entree Recruitment Full time

    This role presents a chance to grow and develop your skills in a supportive and collaborative environment, working closely with a talented team to drive results.

  • Head Of Legal

    6 days ago

    City Of Stonnington, Australia Sigma Executive Full time

    Consultant at Sigma Executive | Executive Search Specialist | Partnering with Lawyers within the Insurance Sectors About the Company Our client is an innovative Melbourne based tech start-up with a global presence spanning the UK, EU, and Asia-Pacific.Already consisting of 120 staff, it's on an incredible growth trajectory and shows no sign of slowing...

  • Retail Operations Manager

    7 days ago

    City Of Stonnington, Australia Food And Wine Full time

    MOSCOT, a luxury eyewear brand with over 100 years of heritage, is seeking a dynamic and strategic Shop Manager to lead its first Australian store in South Yarra.About UsFounded in 1915 as a family-run optical shop, MOSCOT has evolved into a globally recognised brand known for its timeless, handcrafted eyewear. We blend vintage aesthetics with modern...

  • Communications & Growth Director

    5 days ago

    City of Stonnington, Australia iD Collective Full time

    3 days ago Be among the first 25 applicantsWe're iD Collective—a results-driven independent communications agency with over 20 years of experience in PR, digital, creative, marketing, and events. We're bold, we're strategic, and we don't do fluff—just results.With offices across Australia and New Zealand, our team works as an extension of our clients,...

  • Customer Service Team Manager

    2 days ago

    City of Stonnington, Australia Meson Agency Full time

    We are seeking a skilled and motivated Frontline Supervisor to join our dynamic Contact Centre team at Meson Agency. As a key member of our team, you will play a vital role in leading and supporting a group of Customer Service Representatives to deliver exceptional customer experiences.Key responsibilities include:Providing hands-on coaching and mentoring to...

  • Business Growth Specialist

    5 days ago

    City of Stonnington, Australia Midnight IT Full time

    Company Overview:Midnight IT is a leading IT Managed Service Provider with 30 years of experience in working with MAC and PC environments. Our expert team offers scheduled on-site maintenance and emergency support to ensure clients' individual requirements are efficiently met.We provide comprehensive helpdesk, remote, and onsite IT support, as well as IT...

  • Customer Lifecycle Manager

    2 days ago

    City of Stonnington, Australia Innovive Health Full time

    Job DescriptionAt Innovive Health, we're seeking a strategic and driven Customer Lifecycle Manager to join our e-commerce team. As a key member of our digital marketing department, you will be responsible for developing and implementing fully integrated customer marketing strategies across email, SMS, letterbox, and other digital channels to support customer...

  • Team Leader

    6 days ago

    Stonnington, Australia The Herbivore Full time

    Are you a passionate and experienced Horticulturist with exceptional leadership skills and a strong work ethic? An exciting opportunity awaits you with **The Herbivore**, one of Melbourne’s leading Gardeners. We are looking for an enthusiastic hands-on individual who brings experience, professionalism, and a positive attitude to lead our talented team. As...

  • Investment and Housing Expert

    2 days ago

    City of Stonnington, Australia Australia and New Zealand Banking Group Limited Full time

    Your Key ResponsibilitiesLead strategic initiatives to embed best practice, grow customer relationships and contribute to portfolio growthCoach clients through the home loan journey and deliver an exceptional customer experienceBuild your own lending capability with great training and development opportunities and specialised coaching support

  • Health Research Workforce Growth Strategist

    1 day ago

    City of Stonnington, Australia Lowitja Institute Full time

    About the RoleThe Lowitja Institute is committed to transforming health research for Aboriginal and Torres Strait Islander peoples. We are seeking a highly skilled professional to join our Workforce Team as a Project Officer – Sector Capacity and Member Engagement.This role plays a critical part in driving growth and development of the Aboriginal and...