Customer Service Team Manager

5 days ago


City of Stonnington, Australia Meson Agency Full time

We are seeking a skilled and motivated Frontline Supervisor to join our dynamic Contact Centre team at Meson Agency. As a key member of our team, you will play a vital role in leading and supporting a group of Customer Service Representatives to deliver exceptional customer experiences.

Key responsibilities include:

  • Providing hands-on coaching and mentoring to your team members, helping them to develop their skills and reach their full potential.
  • Monitoring team and individual performance, and implementing strategies to drive continuous improvement.
  • Assisting with the day-to-day operations of the contact centre, including managing schedules, rosters and workloads.
About the Role

This is an exciting opportunity for someone who is passionate about customer service and has experience in a supervisory or team leadership role. You will be responsible for fostering a positive, collaborative team culture and leading by example.

In this role, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional customer experiences. We are committed to creating a supportive and inclusive work environment that encourages growth and development.



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