Executive Director Operations

2 weeks ago

Melbourne, Victoria, Australia VLine Full time
Executive Director Operations (JN -022025-39350) Melbourne, Australia
  • Pivotal role that will help shape and optimize V/Line's strategic operations agenda and deliverables
  • Extensive leadership and oversight of circa 2000 employees across Victoria

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on V/Line to deliver. You could be one of their 3100 committed team members who are up to the challenge.

As the Executive Director Operations, you will be responsible for leading a complex, high-performing division that encompasses business planning, train services, network services, customer operations, customer experience, network security, business resilience, and operations transformation. Your leadership will be instrumental in embedding V/Line's core value of "Think Customer", fostering a culture of collaboration, and driving operational excellence.

This role requires strong strategic leadership to translate V/Line's organisational strategy into meaningful long-term plans, ensuring continuous improvement and operational effectiveness. A core responsibility is maintaining a safe and compliant workplace by proactively identifying and managing risks to protect staff, customers, and visitors. The role also champions service excellence by embedding a customer-first mindset and leveraging data insights to enhance the passenger journey. Additionally, it involves stakeholder engagement, requiring the ability to build and sustain productive relationships with government bodies, transport agencies, and industry partners to drive collaboration and alignment.

Operational excellence is a key focus, with responsibilities including overseeing service delivery aspects such as timetabling, scheduling, rostering, and incident management to ensure seamless operations. People leadership is central to this role, as it involves inspiring, mentoring, and empowering a diverse workforce while fostering a culture of high performance, accountability, and inclusivity. Furthermore, the role leads large-scale organisational change and transformation initiatives, enhancing business resilience, agility, and innovation across the network.

To be considered for this role, you will be a highly regarded executive leader with experience leading a complex operations portfolio ideally across a combination of commercial and public sector environments. Transport experience will be advantageous but not essential. You will have demonstrated experience in problem solving, outstanding commercial acumen with a view to drive optimal operations performance. Importantly, your inclusive leadership and ability to work in collaboration with the senior leadership team to achieve a whole of organisation vision will be at the forefront. Effective engagement and credibility in senior level dealings will be imperative to your success. Importantly, you are comfortable leading cross-functional teams through significant change and can effectively bring all stakeholders along on the journey.

V/Line is embarking on a transformative journey, embracing modernisation to redefine the future of regional transport. As they integrate technology and innovative practices, their commitment to excellence is reflected in their continuous efforts to streamline operations, ensuring safety, efficiency, and sustainability. This is a pivotal moment for V/Line, where they are pushing the boundaries of innovation, and every journey becomes a testament to their dedication to progress.

In this exciting phase of growth, V/Line is expanding its horizons and seeking visionary leaders to join their dynamic team. They are not merely filling positions; but are building a future where every role contributes to their overarching mission of excellence and expansion. With multiple senior-level opportunities available, we invite passionate professionals to be part of their story, driving change and fostering a culture of innovation.

To apply, please click 'apply now' and upload your CV and Cover Letter. For any questions not outlined in the PD and for a confidential discussion, please contact Anthony Grey on 0403 310 566.

Davidson acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you. Applications close on Friday 28th February.

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