Head of Quality and Practice

5 days ago

Melbourne, Victoria, Australia Nextt Full time

Are you a strategic leader with a passion for quality, compliance, and continuous improvement?
We are seeking a highly experienced Head of Quality & Practice to play a key leadership role in ensuring best practices, regulatory compliance, and exceptional service delivery in the disability sector.
Nextt believe everyone deserves the opportunity to Get More out of Life. Ranked among the top 1% of disability services providers in QLD, NSW, VIC, and SA, Nextt empowers clients to live life to the fullest. We're equally committed to creating an inspiring and fulfilling workplace for our people.
About The Role
As the Head of Quality & Practice, you will be responsible for driving excellence in quality assurance, regulatory compliance, and strategic execution. You will lead the development and implementation of quality frameworks that uphold the highest standards in service delivery and participant outcomes. This hands-on leadership role requires direct engagement with teams, fostering a culture of continuous improvement while ensuring compliance with NDIS Quality and Safeguards Commission standards.
Key Responsibilities
Strategic Leadership & Execution

  • Develop and implement strategic quality initiatives to achieve organisational goals.
  • Establish a framework for accountability and performance, leveraging data-driven insights.
  • Drive a culture of continuous improvement and best practice across the organisation.
  • Take a hands-on approach to implementing key quality initiatives that enhance service delivery.
Quality, Compliance & Safeguards
  • Ensure compliance with NDIS Quality and Safeguards Commission standards.
  • Oversee risk management strategies to prioritise participant and workforce safety.
  • Develop and maintain quality frameworks, policies, and procedures aligned with regulations.
  • Lead compliance reporting, audits, and reviews, ensuring regulatory excellence.
Stakeholder Engagement & Collaboration
  • Build strong relationships with participants, families, industry bodies, and regulators.
  • Work cross-functionally to align quality, compliance, and service delivery objectives.
  • Engage directly with frontline teams to embed best practices and drive continuous improvement.
About You
  • Tertiary qualifications in a relevant field (e.g., disability, health, social work, quality management).
  • Extensive leadership experience in strategic execution, quality assurance, and compliance within the disability, health, or community services sector.
  • Deep understanding of the NDIS Quality and Safeguards Framework and compliance requirements.
  • Hands-on experience implementing quality frameworks and engaging with operational teams to drive improvements.
  • Quality & Compliance Management - Strong track record in risk management and regulatory compliance.
Why Join Us?
  • Be part of an impact-driven organisation committed to making a difference in the disability sector.
  • Lead meaningful change and drive best practices in quality and compliance.
  • Work in a collaborative and values-driven team that prioritises participant outcomes.
  • Growth opportunities: Training, upskilling, and networking to help you develop professionally.
  • Supportive and inclusive team: Be part of a positive culture that values collaboration and continuous improvement.
  • Hybrid work model: Work 3 days in our Melbourne CBD office and 2 days from home.
If you are a visionary leader with a passion for driving quality and compliance in the disability sector, we want to hear from you
Apply now and help shape the future of service excellence
For a confidential discussion, please reach out to our Recruitment Partner, Christina Katopodis at
Nextt is committed to workplace diversity.
We welcome applications from people of all backgrounds, including candidates from culturally and linguistically diverse communities, individuals with disabilities, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates. #J-18808-Ljbffr

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