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Medical Receptionist

1 month ago

Toowoomba, Queensland, Australia Westbrook Family Medical Part time

About us

We are a busy general practice with two locations, Westbrook Family Medical and Cambooya Family Medical. We are looking for an experienced medical receptionist or similar setting to join our friendly team. We pride ourselves in offering the best medical care to our patients. We are a family orientated business and treat our employees respectfully. We are looking for a medical receptionist who takes pride in their work and has attention to detail. Someone who can offer a high standard of customer service and shows empathy towards each of our patients. The successful applicant needs to be available for a minimum of 19 hours per week which includes Saturday's. There will be an opportunity for more hours when our permanent staff are on annual or personal leave.

Qualifications & experience

  • Must be highly motivated, enthusiastic with a high focus on customer service

  • Have a high level of computer literacy

  • Have a high level of oral and written communication skills

  • Ability to work autonomously or as part of the team

  • Follow and take direction from other more experienced members of the team

  • Ability to multi-task in a high-pressure environment with high attention to detail

  • Possess time management and problem-solving skills

  • Have an excellent phone manner and customer service skills

  • Be well presented, punctual and reliable at all times

  • Experience in medical reception would be advantageous but is not essential as we offer on the job training.

Tasks & responsibilities

  • Greeting and assisting patients and visitors to the practice

  • Booking and rescheduling appointments

  • Answering phones and directing incoming calls

  • Data entry

  • Billing and accounts

  • Collating incoming and outgoing correspondence

  • Liaising with doctors and other health professionals

  • Offer day to day administrative support

  • Be an active member of the team

Benefits

  • Additional off site training relevant to the position

  • Work in a friendly and supportive environment