Call Centre Operator

3 days ago

Sydney, New South Wales, Australia Manpower Full time

Job description Job Title: Call Centre OperatorLocation: On-site, Regents Park, NSWEmployment Type: Full-TimeAbout the RoleWe are seeking a dedicated and customer-focused Call Centre Operator to join our clients amazing team in Regents Park, NSW.
This full-time, on-site role is ideal for someone who thrives in a fast-paced environment, enjoys helping people or looking to kick start their career.
You'll be the first point of contact for customers, providing support, resolving queries, and ensuring a positive experience with every interaction.Key ResponsibilitiesHandle inbound and outbound calls in a professional and courteous mannerRespond to customer inquiries, complaints, and requests efficientlyAccurately record customer interactions and update relevant systemsFollow company procedures and guidelines to resolve issuesEscalate complex queries to appropriate departments when necessaryMeet individual and team performance targetsMaintain confidentiality and adhere to data protection policiesSkills & ExperiencePrevious experience in a call centre or customer service role (preferred)Excellent verbal communication and active listening skillsStrong problem-solving abilities and attention to detailAbility to work effectively in a team and independentlyProficient in using computer systems and CRM softwareReliable, punctual, and able to work full-time hours on-siteWhat We OfferCompetitive salary and benefitsSupportive team environmentOngoing training and developmentConvenient location with public transport access and on site parkingAoife kavanaghRecruitment ConsultantManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability.
Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.Aboriginal and Torres Strait Islander people are encouraged to apply.By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy.
Follow the link to learn more - : QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q.
State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D.
State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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