Manager Global Sales Support

Job DescriptionLead a high-performing team while shaping a globally connected sales support function across multiple regions.Drive process improvements, knowledge sharing, and best practice adoption to deliver world-class support.12-month fixed-term contract based at our Mascot Campus.At Qantas, we're constantly challenging ourselves to reinvent the future—finding new ways to connect with customers and enhance their journey.
From our humble beginnings in Queensland in 1920 to becoming a global airline, we've always taken pride in pushing boundaries.We're seeking a Manager, Global Sales Support to lead the AU Sales Support team and act as the primary escalation point for regional teams across Asia, the Americas, UKEMEA, NZ, and the Pacific.
In this role, you'll ensure the smooth and consistent operation of the global sales support function by streamlining processes, developing standards, and providing teams with the right tools and platforms to succeed.
You'll also oversee escalations, foster collaboration, and drive efficiency across regions to deliver best-in-class support for our corporate and agency sales teams.As a strong leader, you'll develop the AU team while promoting knowledge sharing, training, and best practice adoption globally.
You'll partner with key functions including call centres, site teams, policy and procedures, finance, and sales teams, ensuring onshore and offshore needs are understood and aligned.
This is a unique opportunity to shape a globally connected support function and play a key role in the success of our international sales organization.What you'll bring7+ years' experience in a sales or contact centre leadership role, with tertiary qualifications in business or commerce.Proven people leadership experience, with the ability to develop teams and achieve business goals.Strong communication, collaboration, and stakeholder management skills to drive alignment across functions.Demonstrated commitment to customer service excellence and continuous improvement.Experience leading and serving multi-cultural teams, agents, and customers across regions.Strong business acumen with negotiating skills, able to assess impacts and drive commercial outcomes.Ability to manage multiple priorities, projects, and deadlines in complex and ambiguous environments.Highly motivated, organized, and proactive, with the ability to work independently and strategically.Why Qantas?
You'll join a team where creativity and passion are encouraged.
Our people come together to dream big and deliver successfully.There are many opportunities across our team, allowing personal and professional growth.
Your development is a priority for us – with on-the-job training, coaching, and formal development programs.
While you may start in this role, we support our people to take their careers in many different directions.The Qantas employee benefits program offers many benefits beyond travel, including heavily discounted airfares, flexible leave options, rewards through partnerships, and wellbeing support.Qantas is an equal opportunity employer committed to diversity and inclusion.
We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples.
If you have support or access requirements, please advise us at the time of application.
Your information will be kept confidential in accordance with privacy legislation.Be part of something special — apply today.Applications close Thursday, 4th September.Please note: only candidates with the right to work in Australia/New Zealand without restriction or sponsorship will be considered.J-18808-Ljbffr
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