Youth Services Case Manager

1 week ago

Brisbane, Queensland, Australia Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited Full time

**Introduction**:
**About us**:
ATSICHS Brisbane is a not-for-profit community owned health and human services organization delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We are the largest, most comprehensive Aboriginal Medical Health Service in Queensland, and Australia's second oldest. We are determined to create a flourishing future and lasting legacy for our people and our community.

Our services include medical and dental clinics, mums and bubs programs, an aged care facility, family and child safety services, social and emotional wellbeing services, kindergarten programs and a youth service.

Our vision for the future is to deliver healthy, connected Indigenous urban communities. To do this we are focusing on five strategic priorities:
Champion healthy individuals and thriving families

Build a strong and sustainable future

Innovation and excellence

Our partners

Our people.

**Description**:
As a key member of the ATSICHS Brisbane team, the Youth Services Case Manager is expected to personally contribute to the shaping and achievement of ATSICHS vision and goals within their own scope. The Youth Services Case Manager will provide three (3) Key Functions.

Role Functions

The Case Manager provides tailored case management services for young people at risk of disconnecting with their family/ community, disengagement from education, training and employment, homelessness, or at risk of harm. Case managers are responsible for effective engagement with young people, their families and their support network to identify the young person's needs and aspirations, and record and progress a plan created and led by the young person. Case Managers act as the main 'point-of-contact' for the young person and their family, and work in partnership to facilitate supports required to achieve their goals. Case Managers develop, implement and execute the care plan of young people, and coordinate a wrap-around suite of services with the aim to achieve outcomes of the four (4) program objectives. Case Managers ultimately assist young people to realise increased self-worth, family and community connectedness, and safety, delivering a service underpinned by customer service principles.

**Skills and Experiences**:
**Essential**:

- Bachelor's Degree in social work, Human Services, Social Science, Health, Allied Health, Youth Work, Community Services, Family Intervention, or relevant years' experience in field.
- Minimum of three years' experience in case management and coordination activities using a client information system.
- Demonstrated ability in working with multiple agencies in providing access to holistic care for clients.
- Demonstrated ability to meet targets and performance outcomes.
- Knowledge of the supports available to young people in the areas of mental health, education, employment and housing.
- Ability to communicate sensitively and effectively to young people through the use of decisive listening, influencing and persuasive skills.
- Current drivers licence
- Willingness to travel across the Brisbane region.
- Willingness to complete 1 to 2 night outreach shifts a week
- Working with Children's Card (Blue Card) or be eligible to apply

**Desirable, but not mandatory**:

- Previous experience in social or health service

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