Customer Service Manager
1 week ago
As a Customer Service Manager at Myer Tea Tree Plaza, you'll be the driving force behind our customer service excellence - leading teams across multiple departments to deliver outstanding service and achieve strong results.Champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team.
Reporting to the Assistant Store Manager and working closely with the broader leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.About The RoleLead and manage daily department operations to drive customer satisfaction and financial performanceInspire and develop your team through effective coaching, feedback, and recognitionFoster a high-performance, customer-first culture by role modelling service excellenceMaximise team productivity through smart workforce planning and task delegationSpend quality time on the floor to lead by example and gain valuable customer insightsEmpower and mentor your team to become the next generation of Myer leadersAbout YouPrevious experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environmentStrong people leadership skills with a 'hands-on', collaborative approachDemonstrated ability to drive team performance, meet KPIs and manage performance effectivelyCustomer focused with superior customer service skillsStrong commercial acumen and understanding of retail operationsExcellent time management and prioritisation skillsBenefits to youBe part of a supportive and dynamic leadership teamAccess to career development and succession planning opportunitiesExciting Team Member discounts and exclusive offersAccess to volunteer, parental and lifestyle leaveService Recognition, Inspirational People Awards, and more
Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).
Apply now and take the next step in your retail leadership career
From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart.
Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best.Here, you're not only an employee.
You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small.
At Myer, we're all about making your work life meaningful.
We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.Wherever you are and wherever you're going, we'll meet you there and get you to your destination.
With your enthusiasm and our support, we're fully committed to helping you thrive and flourish.
The future lies in your hands.
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