Customer Service Manager

2 weeks ago

Adelaide, South Australia Hays Full time

Join this International Commercial Cleaning business and put your management skills to use

**Your new company**

This is an exciting opportunity for an experienced Customer Service Manager to join the Adelaide contact centre team and be an integral part of the company's growth.

**Your new role**

As the Customer Service Manager, you will be managing a team of up to 5 staff, and work alongside a secondary manager to build and excel the company and its staff across Australia and New Zealand.

Your day-to-day tasks will include, but not be limited to:

- Run daily, weekly, and monthly reports
- Providing coaching and developmental plans for staff
- Ensure policies and procedures are adhered to
- Report to operations on business performance and insights
- Problem-solving/troubleshooting customer disputes

**What you'll need to succeed**
- Demonstrated management experience
- Excellent MS Office skills
- A passion for thinking outside the box
- Ability to work under pressure
- High levels of accuracy with good attention to detail
- Experience working with Zendesk and multiple platforms will be highly regarded

**What you'll get in return**

For your dedication, a competitive salary + 11% super will be offered. You will be joining a company that prides themselves on career growth and development, and a supportive culture.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2840220

  • Service Delivery Manager

    2 weeks ago

    Adelaide, South Australia My Plan Manager Full time $80,000 - $120,000 per year

    Exciting OpportunityClient Services- Service Delivery ManagerThe Service Delivery Manager will use the exceptional leadership skills to enable and drive their team to deliver the highest standard of service and care to clients and providers, while maintaining sustainable levels of productivity The Service Delivery Manager will support their teams to work in...

  • Customer Service Manager

    2 weeks ago

    Adelaide, South Australia Hudson Australia Full time

    Are you a dynamic and experienced Customer Service Manager looking for a rewarding role in Adelaide? We have an exciting opportunity for you to join our team in a contract position, with the potential for a permanent role.Position: Customer Service ManagerLocation: AdelaideType: 2-6 Month Contract (with potential for permanent role)**Key Responsibilities**:-...

  • Customer Service Manager

    1 week ago

    Adelaide, South Australia Ctc Full time

    International Company- Great Culture- Great remuneration packageOur client, located in the Northern Suburbs are looking for an experienced Customer Service Manager.They are an International Food Supplier and have an outstanding reputation in the market.The Customer Service Manager will be managing all internal clients and managing and mentoring 2 staff.Key...

  • Customer Service Manager

    3 weeks ago

    Adelaide, South Australia MYER Full time

    As a Customer Service Manager at Myer Tea Tree Plaza, you'll be the driving force behind our customer service excellence - leading teams across multiple departments to deliver outstanding service and achieve strong results.Champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team.Reporting to the Assistant...

  • Customer Service Manager

    2 weeks ago

    Adelaide, South Australia EGM Partners Full time $100,000 - $120,000 per year

    Are you an experienced customer service leader looking to make an impact? MAC Trade Services is seeking a Customer Service Manager to lead their Adelaide based team and ensure an outstanding experience for their customers nationwide. About us:Founded in 2014, MAC Trade Services has grown to become one of South Australia's largest energy services companies....

  • Customer Service Manager

    1 week ago

    Adelaide, South Australia Myer Full time

    As a Customer Service Manager at Myer Tea Tree Plaza, you'll be the driving force behind our customer service excellence - leading teams across multiple departments to deliver outstanding service and achieve strong results.Champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team.Reporting to the Assistant...

  • Customer Service Manager

    2 weeks ago

    Adelaide, South Australia Gjk Facility Services Full time

    Introduction:BETTER EXPERIENCES, BETTER OUTCOMESIt's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.We are a leading provider of facility services, committed to provider better experiences and better outcomes to our...

  • Customer Service Manager

    3 weeks ago

    Adelaide, South Australia MYER Full time

    As a Customer Service Manager at Myer Tea Tree Plaza, you'll be the driving force behind our customer service excellence - leading teams across multiple departments to deliver outstanding service and achieve strong results.Champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team.Reporting to the Assistant...

  • Customer Service Manager

    2 weeks ago

    Adelaide, South Australia MYER Full time

    As a Customer Service Manager at Myer Tea Tree Plaza, you'll be the driving force behind our customer service excellence - leading teams across multiple departments to deliver outstanding service and achieve strong results.Champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team. Reporting to the Assistant...

  • Customer Service Manager

    2 weeks ago

    Adelaide, South Australia MYER Full time

    As a Customer Service Manager at Myer Tea Tree Plaza, you'll be the driving force behind our customer service excellence - leading teams across multiple departments to deliver outstanding service and achieve strong results.Champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team. Reporting to the Assistant...