Tools Sales And Support Representative

Sandvik Mining
Tools Sales and Support Representative - Melbourne, Victoria

About the opportunity

The Tools Sales and Support Representative plays a key role in promoting the sale, service, and aftermarket support of Sandvik's Top Hammer, Down the Hole (DTH), and Rotary drilling consumables.

Supporting a diverse customer base—including underground and surface hard rock mines, coal mines, and construction sites such as quarries—the TSSR focuses on retaining existing business while identifying opportunities for growth.

This role requires regular travel to customer sites within the region, and occasionally interstate, to provide on-site support and strengthen customer relationships. Success in this role demands strong communication skills, attention to detail, technical aptitude, and a customer-first mindset to effectively promote and support Sandvik's drilling solutions.

Responsibilities:

- Work closely with the Rock Tools Sales Manager and Account Managers to support existing customers and identify opportunities for business growth.
- Collaborate with Product Support Managers and technical specialists to address quality, delivery, and supply issues, and support product development initiatives.
- Conduct regular site visits to deliver technical support, operator training, product trials, and performance evaluations across Top Hammer, DTH, and Rotary consumables.
- Prepare and submit monthly reports including business analysis, market activity, and stock forecasts by product and customer.
- Assist in developing pricing strategies, sales budgets, and business plans to secure new sales and retain current business.
- Provide exceptional customer service by ensuring timely product delivery, offering value-driven solutions, and supporting drilling operations.
- Investigate and report on used product performance, including failure analysis and continuous improvement recommendations.
- Work hands-on with operators and Drill & Blast teams to understand site practices and improve drilling tool performance.
- Manage warranty claims in line with company procedures and maintain accurate financial oversight of customer accounts and invoicing.
- Travel regularly to mine sites, quarries, and construction sites across the region; physical fitness and a proactive approach to learning are essential.

About you

You have 2 plus years of drilling experience in Surface and/or Underground mining, along with a solid understanding of blast hole drilling tools and accessories as an advantage. With a strong customer service focus, you bring sales or account management experience within the mining industry and are confident working independently. You're commercially astute, solutions-focused, and understand value selling. Your strong interpersonal and communication skills allow you to build relationships at all levels, and you bring energy, professionalism, honesty, and a high level of technical aptitude to everything you do.

Agencies need not apply.
- To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical._

What we offer
- Generous Superannuation contributions, above the industry standard.
- Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
- Employee Referral program, earning up to $5,000 per successful referral
- Sales Incentive Bonus to recognize your hard work and dedication to the company's success.
- Company-funded paid parental leave, with superannuation contributions during the leave period.
- Extensive training opportunities, from internal programs to contributions towards external studies.
- Sandvik Wellness Program to support and enhance your health and wellbeing.
- Ongoing development, opportunities with extensive internal and external training opportunities.
- Flexible working arrangements, work from the comfort of your own home up 40% of the work week with flexible start and finish times

Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognised for our ongoing commitment to creating an inclusive, supportive, and flexible workplace. We've been listed among the Top 101 Endorsed Employers for five consecutive years. To learn more about our employee benefits and inclusive policies, visit our profile on the WORK180 website.

Who we are

Sandvik Mining and Rock Solutions is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, and technical solutions tailored to the mining and infrastructure industries. As a business area within the Sandvik group, we are proud to be part of the 41,000 employees spread across more than 170 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component manufacturing. Sustainability is integral to o