Night Manager

Overview
Pullman Adelaideis a premium hotel located in the heart of the Adelaide CBD at 16 Hindmarsh Square.
Since joining the Accor network in October 2017, we have established ourselves as a leading destination for contemporary, high-quality hospitality—where comfort, style, and service come together seamlessly.
With 308 guestrooms, a vibrant restaurant and bar, and top-floor meeting spaces offering sweeping city views, we cater to modern travelers and professionals who value excellence and connection.
Our team is driven by a passion for delivering memorable guest experiences through innovation, warmth, and attention to detail.
Join Pullman Adelaide and be part of a dynamic, inclusive workplace where your talent helps shape the future of premium hospitality.
Night Manager – Front Office
Night Manager at Pullman Adelaide: We are seeking a seasoned and confident Night Manager to join our Front Office team.
Reporting directly to the Front Office Manager, this role assumes full responsibility for hotel operations overnight, acting as Duty Manager and representing senior leadership in the absence of the General Manager.
This is a high-impact opportunity to elevate your professional profile within Australia's largest hotel network.
You will deliver exceptional guest service, ensure operational excellence, and support a team culture built on care, collaboration, and premium hospitality standards.
Responsibilities
Oversee hotel operations during overnight shifts, acting as Duty Manager
Manage late arrivals, early departures, and guest inquiries with professionalism
Ensure safety, security, and emergency procedures are followed
Conduct nightly audits and prepare operational reports
Support and lead the night team to maintain premium service standards
Resolve guest issues promptly, ensuring a seamless experience
Monitor cleanliness and presentation of public areas overnight
Liaise with other departments to ensure continuity across shift
Act as a Loyalty Ambassador, promoting ALL membership and benefits
Follow up on guest feedback and assist with responses to ensure satisfaction and retention
Qualifications
What We're Looking For
To thrive in this overnight leadership role, you'll bring a blend of operational expertise, guest-focused energy, and a calm, confident presence.
You'll be the face of Pullman Adelaide after hours—ensuring every guest feels welcome, safe, and valued.
Proven ability to deliver exceptional guest service and uphold operational excellence
A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening to their stories
Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
Outstanding communication skills—both written and verbal
Strong cultural awareness and ability to work effectively within a diverse team, aligned with Accor's purpose of connecting cultures with heartfelt care
Impeccable attention to detail and a proactive approach to problem-solving
Minimum 3 years' experience in a front office leadership role within a hotel environment (premium setting preferred)
Previous experience in Night Audit and/or Front Office Supervisor roles preferred
High level of computer literacy; Excel and Opera Cloud experience highly regarded
Required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people
Current and valid Full AU Driver Licence, with the confidence to drive both manual and automatic vehicles
Full-time Australian working rights
What Is In It For You
ALL Heartist, Employee benefit card, offering discounted rates in Accor and partners worldwide
Duty meals
Laundered uniform
Ability to grow a career within our property and beyond
Equity, Inclusion & Diversity
Our commitment to diversity and inclusion: we are an inclusive company and aim to attract, recruit and promote diverse talent.
Why Work for Accor?
At Accor, we're committed to making our people feel welcome and valued.
This includes access to formal training, career development pathways, and exclusive benefits—including discounts at over 3,500 hotels worldwide.
If you're ready to lead with confidence and grow within a transforming hotel environment, we'd love to hear from you.
We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life and aligning with Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write.
Discover the life that awaits you at Accor.
Do what you love, care for the world, dare to challenge the status quo
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