Night Manager

2 weeks ago

Sydney, New South Wales, Australia Mercure Hotels Part time

Overview
Night Manager - Front Office - Part Time role at Mercure Hotels.
Location: Penrith, New South Wales, Australia
Responsibilities
Independently manage the overnight operations of the hotel.
Manage guest relations and handle any complaints or issues that arise during the night shift.
Conduct night audits, ensuring financial transactions and reports are accurate.
Ensure the safety and security of all hotel guests and staff by conducting regular property checks.
Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries.
Provide food and beverage service for hotel guests including bar service, food preparation and preparing espresso coffees.
Assist with hotel reservations answering emails in the hotel inbox and making reservations both via the telephone and online.
Coordinate with other departments to ensure guests' needs are met.
Manage emergency situations, including medical issues, fire alarms, or security concerns.
Ensure compliance with hotel policies, procedures, and regulations.
Train new starters in Night Audit procedures as required.
Qualifications
Previous experience in a similar role, preferably in hotel leadership.
Strong leadership and team management skills.
Exceptional problem-solving abilities and a proactive approach to guest service.
Excellent communication and interpersonal skills.
Knowledge of hotel management systems is an advantage (e.g., Opera Cloud, Shiji POS, and basic accounting skills for night audits).
Flexibility to work night shifts, including weekends and public holidays.
Must be able to commit to 2 Night Shifts per week.
A professional and approachable manner, with the ability to stay calm under pressure.
Current First Aid and Responsible Service of Alcohol (RSA) certifications mandatory.
You must have valid and current working rights in Australia.
Additional Information
Incredible Accor Heartist Benefits – access to Accor's extensive benefits including discounted Food & Beverage + Accommodation Worldwide
Opportunities for career development and growth within Accor's global network.
Access to our Employee Assistance Program
Accor is an equal opportunity employer.
We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.
Job details
Seniority level: Mid-Senior level
Employment type: Part-time
Job function: Other
Industries: Hospitality
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