Night Manager

Posted: 11/11/2024

Closing Date: 13/12/2024

Job Type: Permanent - Full Time

Location: Sydney Metropolitan

Job Category: Front Office

**We are Veriu Group (pronounced 'Very You')**

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we're well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you've found us and we can't wait to hear from you

**Welcome to Veriu Macquarie Park**

Excited to be part of something big? Veriu Macquarie Park, our flagship 184-key apartment hotel, is opening soon, and we're on the lookout for a Night Manager to ensure the smooth operation of the hotel overnight. This is your chance to be at the forefront of our night operations, setting the standard for exceptional service and flawless execution during the overnight hours.

As a Night Manager, you'll work independently to oversee the hotel's nightly operations. You'll be responsible for ensuring all systems run smoothly overnight. You'll will act as the point of contact for any guest needs or issues that arise while also completing reconciliations and reporting required by the night audit function. Additionally, you'll manage and support the performance of the Night Auditor, who will take over on your days off, ensuring continuity of service and a seamless transition between shifts.

Your role is critical in making sure the hotel operates efficiently during the night, and you'll play a key part in upholding our high standards of service, even while most of the world sleeps. This is more than just a role—it's an opportunity to showcase your expertise, contribute to the success of a landmark property, and grow with a brand that's all about creating extraordinary guest journeys.

If you're ready to take the next step in your career, lead with confidence, and ensure that every detail is accounted for during the night shift, we want to hear from you

**Responsibilities**

Reporting to the General Manager, you'll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you'll strive to:

- Smooth and consistent management of the night audit function, including audits, reports and reconciliations
- Management of the front office overnight, including late check-ins, compliant handling, problem-solving, remote guest support, security, and support for our afterhours support centre
- Smooth collaboration of the night team with the wider night and day teams
- Training and escalation support for other night teams
- Delivery of high levels of guest services in all interactions
- Safe and professional management of emergency situations
- Provide support and assistance to the General Manager in higher-level hotel management and admin tasks

**Benefits**

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program

**Desired Skills and Experience**:
**About You**

We work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

- Approved Australian worki