End User Support Specialist – SOE and Applications
4 weeks ago
End User Support Specialist – SOE and Applications at Leidos. This role delivers high-quality, user-focused IT support across one of our customer organisations, with emphasis on Windows Endpoint SOEs and application packaging/release to ensure secure, reliable and fit-for-purpose experiences for users.
Responsibilities- Deliver advanced support across all user-facing IT services, including Service Desk triage, priority support, walk-up Tech Bar assistance, M365 user technologies, and AV/meeting room technology support.
- Manage and maintain the Endpoint SOE, including deployment, patching, and configuration of desktops, laptops, and mobile devices (including Intune-enrolled endpoints).
- Package and deploy applications, using tools such as PowerShell, Intune, or other platforms; ensuring applications are tested, documented, and delivered reliably across environments.
- Support hardware and software asset lifecycle and ITSM governance, including provisioning, tagging, CMDB updates, and decommissioning; contribute to process improvement and compliance activities.
- Mentor team members and help build capability across both the team and our customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.
- Extensive experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, hardware, and basic networking.
- Proven experience managing SOEs and application packaging, including scripting or automation using tools like PowerShell and Intune; familiarity with patch deployment and endpoint compliance.
- ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow; comfortable working within SLAs and contributing to service documentation.
- Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.
- A proactive, solutions-focused mindset, with the ability to work independently, collaborate across teams, and contribute to the success of technical outcomes.
This role requires the successful applicant to be an Australian Citizen and hold or be able to obtain an NV1 level security clearance.
Diversity and InclusionLeidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. Our five Advocacy Groups provide opportunities for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Next Steps- To apply for this role, follow the links or apply via our Careers page.
- Recruitment process - virtual / face to face interview & background checks.
- Applicants may also need to meet ITAR requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
- We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you'd like to discuss any additional support during your application or throughout the recruitment process.
#J-18808-Ljbffr
-
Canberra, ACT, Australia Leidos Full timeOverviewEnd User Support Specialist – SOE and Applications at Leidos. This role delivers high-quality, user-focused IT support across one of our customer organisations, with emphasis on Windows Endpoint SOEs and application packaging/release to ensure secure, reliable and fit-for-purpose experiences for users.ResponsibilitiesDeliver advanced support across...
-
Canberra, ACT, Australia Leidos Full timeWe're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work.Learn more about our culture and benefits by visiting us here...
-
SOE & Application Packaging Engineer
2 days ago
Canberra, ACT, Australia Unisys Full time $120,000 - $180,000 per yearWhat success looks like in this role:Senior Systems Engineer (SOE/Packaging) with deep expertise in Windows 11 SOE lifecycle, enterprise application packaging, and endpoint management in hybrid and cloud environments. The role requires a Subject Matter Expert who can lead design, implementation, governance, and continuous improvement of SOE and application...
-
Canberra, ACT, Australia Leidos Full timeEnd User Support Specialist – M365 and AV Services Leidos Australia is seeking an End User Support Specialist to deliver high‑quality, user‑focused IT support, with a focus on Microsoft 365 user services and meeting room technologies (including Microsoft Teams Rooms and AV systems) to enable seamless hybrid work experiences. Overview We're a...
-
Canberra, ACT, Australia Leidos Full timeEnd User Support Specialist – M365 and AV ServicesLeidos Australia is seeking an End User Support Specialist to deliver high‑quality, user‑focused IT support, with a focus on Microsoft 365 user services and meeting room technologies (including Microsoft Teams Rooms and AV systems) to enable seamless hybrid work experiences.OverviewWe're a 'Family...
-
End User Application Trainer
4 weeks ago
Canberra, ACT, Australia EdventureCo Full timeAbout NexacuAt Nexacu, we're passionate about equipping professionals with the skills they need to thrive in a digital-first world. We specialise in training professionals on the tools every business relies on, including Microsoft 365, Teams, Power BI, Excel and more. Founded in 2013 and now part of the Lumify Group, we've grown into a leading provider of...
-
End User Application Trainer
4 weeks ago
Canberra, ACT, Australia EdventureCo Full timeAbout Nexacu At Nexacu, we're passionate about equipping professionals with the skills they need to thrive in a digital-first world. We specialise in training professionals on the tools every business relies on, including Microsoft 365, Teams, Power BI, Excel and more. Founded in 2013 and now part of the Lumify Group, we've grown into a leading provider...
-
end User Support Analyst
3 weeks ago
Canberra, ACT, Australia Leidos Full timeWe're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work.Learn more about our culture and benefits by visiting us here...
-
User Support Manager
4 days ago
Canberra, ACT, Australia The Australian National University Full time $134,812 - $141,252 per yearClassification: Senior Manager 1 Salary package: $134,812 - $141,252 per annum plus 17% superannuation Terms: Full-time, Continuing (contingent funded)This position is continuing (contingent funded). The funding that supports this project has an expected end date of 30 June 2028.Position Description and Selection Criteria:The PositionNational Computational...
-
User Support Manager
3 days ago
Canberra, ACT, Australia Australian National University Full time $134,812 - $141,252 per yearClassification: Senior Manager 1Salary package: $134,812 - $141,252 per annum plus 17% superannuationTerms: Full-time, Continuing (contingent funded)This position is continuing (contingent funded). The funding that supports this project has an expected end date of 30 June 2028.The PositionNational Computational Infrastructure (NCI) is Australia's leading...
