Customer Service Officer- Casual

3 days ago

Sydney, New South Wales, Australia West Hq Full time

At Sydney Gymnastics & Aquatic Centre we pride ourselves on delivering exceptional customer service.
We are looking for a friendly, motivated, and detail-oriented Customer Service Officer to join our team.
If you have a passion for helping others and are looking to grow in a dynamic work environment, this is the perfect opportunity for you.
The day-to-day:
Provide prompt, professional, and courteous customer service
Answer customer inquiries via phone, email, and in-person.
Resolve customer complaints and issues efficiently and effectively.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve overall customer satisfaction.
Identify opportunities to upsell products and services
Attending to Café Orders
Our perfect fit:
Someone who has a high level of customer service and data entry experience, excellent presentation and clear communication skills.
You must be able to keep up to date with current class times across the Gymnastics and Aquatic programs and have an ability to provide information on our products and services.
Someone who is able to work across a 7-day roster within the times of
Monday - Friday 5:45am to 8:15pm
and
Saturday - Sunday 7:30am to 3:30pm on a casual basis.
What you will need to be considered?
Exceptional customer service ability, both face to face and over the phone
General knowledge of sport and recreational industry is advantageous
Previous experience working in a fast paced environment
Ability to multi-task with precision
Reception/Administration experience essential
Barista/ Cafe experience (desirable
Intermediate skills Microsoft Office Suite
Ability to quickly learn about the precinct and the classes we have on offer
Flexibility in working across a 7-day roster which involves mornings, afternoons, nights and weekends
Full Australian work rights
NSW Working with Children Check
The Perks
Complimentary daily meals
Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55
Discounts on accommodation, dining and sport & recreation programs
TREAT yourself with our rewards and recognition program
Sweet birthday treats and amazing staff offers
Free secure undercover parking
24/7 support with Access EAP
Corporate rates with Medibank Private
Internal selection criteria applies which Includes:
Current on the job performance;
Performance Management History (12 months);
Punctuality & Attendance; and
Relevant Skills and experience.
We look forward to receiving your application and exploring how you can contribute to our continued success in this exciting role.
Apply Now
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