Platform Control Team Manager

Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do

The Platform Control team ensure that Sky broadcast content is robustly delivered to our customers and any 'Watch TV' issues that arise are consistently triaged, logged and resolved in a timely manner.

You will look to continually evolve operations through continual improvement and seek out smarter and more efficient ways the team perform their role.

You will work closely with your team to ensure they have the available tools, identify areas that cause the team unnecessary frustration and increased workload then seek solutions for these.

Hold responsibility for ensuring your team have been trained to the best level by having a robust training plan in place which is measurable, consistent, and gives a clear training journey which begins on a controller first day in the department. This training needs to take into account the constantly evolving platforms that the team support.

You will be responsible for developing the Platform Controllers in your team, so they can be promoted through the grading structure by having regular 121 meetings where you lay down SMART targets for them to achieve. You'll consistently call out excellent performance and make full use of the Sky Stars initiative. If controllers are underperforming, you will identify the cause and put steps in place to bring them back up to standard.

Strategic

You will lead, plan and deliver departmental strategy that supports the ever-evolving Platforms which Platform Control provide support for. Exploit emerging technology and process automation that support smart operations. Maintain effective partnership with Comcast: drive convergence and efficiency.

You will enhance Better Work Life and Personal Development Strategies for your team that promote individual wellbeing, team and self-development.

Content technology and innovation

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.
- Responsibility for leading team strategy and for both individual and team Performance Management.
- Be an expertise of the Platforms your team support.
- Using trend management, continually review what generates workload within your team. Use resource management to plan and implement effective improvements that would actively reduce this.
- Through individual development and skills management understand the individual needs of your team and enable them to deliver to the highest standards.
- Be data driven by regularly reviewing and driving improvements to PCC processes and documentation - ensure they are fit for purpose, are understood and adhered to. Ensure the team have all the tools required to do their job effectively. Look for ways to automate and simplify tasks.
- Exploit opportunities through innovation and efficiency to add real value.
- Support the Service Delivery & Management Teams in Service Introduction/Transition /Change Management
- Develop and maintain strong customer focus by building good working relationships with business owners & collaborators and look for opportunities which would make processes more effective.

What you'll bring
- Strong IT Skills with Individual Performance Management, Team Management, Incident Management and Content Workflow Process
- experience in either a broadcast support or technical IT support team and a proven track record of high performance.
- Understanding of linear and non-linear content workflows, Sky's Products, Services and ambitions, Cloud Operations and AI & Machine Learning
- Management or Supervisor of teams in a technical Service/Help Desk role or a live broadcast environment
- Knowledge of Service Now/Spark, Excel, Tableau, Report generation and trend analysis

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences

How you'l