Customer Success Manager
6 days ago
Join to apply for the Customer Success Manager (Remote) role at The McQuaig Institute Join to apply for the Customer Success Manager (Remote) role at The McQuaig Institute The McQuaig Institute provided pay range This range is provided by The McQuaig Institute.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range A$120,000.00/yr - A$140,000.00/yr Do you take ownership like it's your own business and thrive in environments built on autonomy and trust?
Can you build meaningful client relationships and drive results from anywhere in Australia?
Are you business-smart, great with people, and eager to grow your profile?
If this sounds like you, keep reading
This could be the role you've been looking for
About McQuaig McQuaig empowers organisations to hire smarter and build stronger teams through validated behavioural assessments and talent tools.
With over 60 years of global expertise in the HR tech space, we help companies confidently make people decisions that drive real impact.
In Australia, we're proud to work with well-known brands such as National Tiles, Samsung, Ray White, and Star Pharmacy—supporting leaders across industries including retail, property, pharmaceuticals, and government.
We're a close-knit and values-driven team that thrives on curiosity, collaboration, and outcomes.
Backed by a long-standing global presence, we offer the agility of a start-up with the stability of a well-established business.
At McQuaig, you'll have the autonomy to own your role and have support overseas to function like it is your own business
About the Opportunity McQuaig is looking for a full-time Customer Success Manager based remotely anywhere in Australia .
This role reports to the Director of Customer Success overseas and combines strategic client relationship management with commercial growth.
More specifically, your responsibilities include but are not limited to: Managing a portfolio of mid-market and enterprise clients across Australia Delivering tailored onboarding and product training to new users Acting as a trusted advisor to HR leaders, aligning tools with business goals Monitoring client health and proactively identifying risks and upsell opportunities Conducting regular business reviews and maintaining high engagement Leading contract renewals and retention efforts Presenting new features and product updates in collaboration with Sales and Marketing Keeping accurate notes and forecasting in HubSpot Operating with flexibility across global time zones, including occasional early meetings with Canadian HQ About You To qualify, you will need at least 3 years of experience in Customer Success , Business Development , or
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