Customer Data Administration Officer

**Join a friendly and supportive team**:

- **$70,133 plus 11% Superannuation**:

- **Fulltime - three months maxt contract**

We are the City of Melbourne, a City of possibility and place to be bold and inspirational.
We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community. Each day, we work with passion and purpose so that together we achieve incredible things.
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**How this position will Make the Difference to City of Melbourne**
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The Customer Relations branch purpose is to make a difference for the City and its people. The vision is to anticipate our customers' needs before they do by putting them at the centre of everything the organisation does. The branch applies its unique understanding of customer and its knowledge of the organisation to deliver a positive and efficient customer care service. The branch partners with the organisation to realise the best customer experience possible.

The Customer Data Administration Officer is part of the Customer Focus team within the Customer Relations branch of the Finance and Corporate Division.

The Customer Data Administration Officer is responsible for improving the level of quality of customer records held in City of Melbourne's Customer Relationship Management System. This will include simplifying and cleansing records, ensuring accuracy, completeness and currency of the customer data set.

**You can bring**(Selection criteria)

All CoM employees will demonstrate an ability to articulate and demonstrate benefits of positive culture and values.

**In addition, the Customer Data Administration Officer will demonstrate**:

- Post-secondary qualifications in business administration or equivalent and/or relevant experience in similar roles.
- Computer literacy and knowledge of general office systems including spreadsheet and database management.
- Excellent attention to detail and the ability to perform repetitive tasks with a high degree of accuracy.
- Demonstrated commitment to excellence in customer service.
- A level of initiative and independence and the ability to establish own priorities and work with limited direction.
- Excellent communication skills including written, interpersonal skills and ability to liaise with individuals and agencies.
- Ability to identify, raise and document issues and improvements related to the data administration process.

**Desirable**
- High-level computer skills and experience in customer relationship management systems, ideally Salesforce.

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.

To view the physical requirements of this position, please see below under
**Position Information.**

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**How to apply**

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- attach your resume
- attach a separate cover letter, addressing the relevant experience and skills (no more than two pages), as listed above under **'What you will bring '**

Please address your covering letter to **Marc Genreau, Customer Focus Program Manager**
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