Customer Administration Officer

2 weeks ago

Melbourne, Victoria, Australia Royal Freemasons LTD Full time
Overview

Join to apply for the Customer Administration Officer - Footscray Footscray, VIC role at Royal Freemasons LTD.

About The Role

As the first point of contact for our residents, visitors, and families, you will create a warm, welcoming, and professional environment.

Your role will be varied—no two days are the same—with responsibilities across reception, administration, rostering, recruitment, and compliance.

Key Responsibilities
  • Greet and assist residents, families, and visitors in a courteous and professional manner.
  • Manage incoming calls, direct enquiries, and handle messages efficiently.
  • Register and monitor visitors in line with security and safety protocols.
  • Maintain accurate staff files for employees, contractors, volunteers, and students.
  • Support onboarding and offboarding processes with the People & Development team.
  • Assist with rostering, filing, data entry, mail, and other administrative tasks.
About You
  • Experience in reception, customer service, or administration (aged care or healthcare desirable).
  • Fluency in Vietnamese – essential.
  • Excellent communication and interpersonal skills.
  • Professional, approachable, and organised, with strong attention to detail.
  • Experience with rostering systems such as Humanforce or Time Target (desirable).
  • Confident using Microsoft Office and other computer systems.
Other Requirements
  • A current, full driver's licence for the State of Victoria which is appropriate for the type of vehicle being driven and comply with any restrictions on their licence (e.g. wearing glasses).
  • It is a mandatory requirement when working in the Aged Care sector to have a valid Police Clearance or National Disability Insurance Scheme (NDIS) Worker Screening Clearance, or potentially both, to undertake the inherent requirements of this role.
  • All aged care workers are encouraged to be vaccinated against Covid-19 (3 vaccines) and receive the Flu-Vaccine.
How To Apply

If you're ready to take the next step in your career and contribute to high-quality aged care services, we'd love to hear from you.

Click Apply now and submit your application.

Applications will be reviewed as received.

Seniority level
  • Not Applicable
Employment type
  • Part-time
Job function
  • Administrative
Industries
  • Hospitals and Health Care
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