Cafe Supervisor

**About The Commons**
The Commons is a vibrant community of entrepreneurs, businesses, and curious minds, working, connecting, and growing together. More than just a workspace, we're driven by a passion for innovation, wellbeing, and meaningful connection.

Our premium Health Club redefines wellness with expertly programmed classes, state-of-the-art equipment, and a tranquil bathhouse, all designed with care and community at heart. Together, our work and wellness spaces offer an elevated experience where people and ideas thrive.

**About the Venue**

Located within The Commons Health Club, our in-house wellness café is a thoughtfully curated space that brings together specialty coffee, nourishing food, and genuine hospitality. With a focus on locally sourced, sustainable produce, we offer a simple yet high-quality menu designed to support wellbeing and fuel community connection. Just like our Health Club, every detail of the café is designed to elevate the experience, where quality meets care, and connection is at the heart of it all. This café isn't just a stop for coffee or a smoothie, it's a vital part of our member experience and a daily ritual for many.

**About the Role**

The Cafe Supervisor is responsible for overseeing the daily operations of the venue, ensuring high standards of food and beverage quality and exceptional customer service. This role involves managing staff, handling stock and supplies, maintaining equipment, and adhering to established recipes. The Cafe Supervisor acts as a lead barista and is accountable for end-of-day, weekly, and monthly reporting, ensuring financial accountability. They play a crucial role in fostering a positive team culture.

**About You**

**Required Skills and Experience**:

- Prior supervisory experience in a food and beverage setting
- Strong knowledge of food and beverage preparation, stock control, and equipment maintenance
- Proven leadership, team training, and supervisory capabilities
- Excellent organisational and multitasking skills
- Ability to monitor budgets and control costs
- Food Safety Supervisor certification
- Physical fitness with the ability to stand for extended periods and lift up to 20kg
- Ability to work Tuesday to Saturday, 7:30am-3:30pm (4 weekdays + 1 weekend day)
- The main duties of the role include, but are not limited to the below:_

**Key Responsibilities**

**Customer Service**
- Lead by example with a strong presence on the floor and in service.
- Ensure staff provide courteous and efficient service, following venue standards.
- Address customer inquiries and complaints promptly and professionally.

**Team Leadership**
- Foster a positive and collaborative team environment.
- Train and supervise staff, ensuring adherence to operational standards.
- Engage and lead the team in building a strong culture aligned with company values.
- Collaborate with HR and management teams for staff recruitment and onboarding.

**Stock Control and Ordering**
- Manage inventory levels to ensure adequate stock of food and beverage ingredients.
- Place orders for supplies in a timely manner and monitor stock rotation to minimise waste.
- Ensure compliance with food safety practices.

**Recipe and Quality Control**
- Ensure adherence to recipes for all food and beverage items.
- Monitor and maintain the quality and consistency of all offerings.
- Train staff on proper production techniques and update recipes as required.

**Equipment Maintenance**
- Ensure all equipment is in good working condition.
- Schedule regular maintenance and address repairs promptly.
- Maintain and respond to property audits conducted by the Facilities Manager.

**Financial Accountability**
- Monitor and control costs, including stock and labour expenses.
- Complete and present end-of-day, weekly, and monthly financial reports.
- Take ownership of the cafe's profit and loss (P&L) performance and identify cost-saving opportunities.

**Work Health and Safety**
- Ensure compliance with WHS standards and conduct regular safety audits.
- Educate staff on WHS policies to maintain a safe working environment.

**Values**

All actions and behaviours must align with the philosophy and values of The Commons:

- Putting our members first
- Fostering our community
- Working together as a team
- Constantly learning and growing