Operations Lead

**About The Commons**

The Commons is an ecosystem of entrepreneurs, businesses, and curious minds working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.

As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you'll be surrounded by passionate, like-minded individuals. The Commons is the place to be

**About the Role**

We're looking for a proactive and detail-oriented Operations Lead to join our Community Team. This is a key role focused on ensuring that The Commons space runs like a well-oiled machine, beautifully presented, fully operational, and always member-ready. The role has ownership over facilities, minor works, and day-to-day building operations. You will be the go-to person for all things related to maintenance, compliance, and contractors, keeping everything behind the scenes running smoothly so that our members can thrive. This is the perfect opportunity for someone who thrives on responsibility, takes pride in their environment, and is passionate about making spaces work for people.

**About You**

You're organised, solutions-focused, and not afraid to get stuck in. You take pride in presentation and thrive when juggling tasks like facilities coordination, contractor management, and WHS compliance. You're just as comfortable communicating with a member at the front desk as you are briefing a tradesperson or updating an incident log. With excellent attention to detail and strong problem-solving skills, you care deeply about creating a space where everything just works and members feel the difference.
- The main duties of the role include but are not limited to the below:_

**Key Responsibilities**

**Facilities & Operations Management**
- Own the day-to-day operational readiness and cleanliness of the space.
- Conduct regular walkthroughs, identify and resolve maintenance or presentation issues.
- Coordinate minor works, repairs, and building upgrades.
- Liaise with and supervise external contractors and suppliers.
- Maintain building supply levels and manage stock ordering.
- Open and close the space and ensure all security procedures are followed.

**Administration**
- Manage the Virtual Office service including mail handling, forwarding, and communication.
- Maintain detailed and accurate administrative records.

**Contractor & Vendor Management**
- Be the primary point of contact for cleaning, utilities, trades, and building maintenance vendors.
- Schedule works, obtain quotes, and supervise services to ensure mínimal disruption.
- Ensure contractor insurances, documentation, and safety protocols are up to date.

**Member & Team Support**
- Greet members and guests from the front desk with warmth and professionalism.
- Support onboarding and offboarding processes.
- Gather feedback from members regarding facilities and the space environment.
- Provide operational support for daily activities that contribute to member experience.

**Work Health & Safety**
- Conduct and log daily SafetyCulture walkthroughs to ensure a safe workspace.
- Proactively manage risks and respond quickly to incidents or issues.
- Communicate WHS practices to members and escalate when required.

**Required Skills & Experience**
- 2+ years' experience in operations, facilities, administration, or building services.
- Exceptional attention to detail and organisational skills.
- Strong written and verbal communication.
- Comfortable with tech platforms like G-Suite and Slack.
- Experience liaising with contractors and managing maintenance tasks.
- Ability to multitask, prioritise, and work autonomously.
- A warm, professional manner and a love of creating great spaces for people.

**Benefits of Working at The Commons**
- Collins Street Head Office
- Free counselling sessions
- Birthday leave
- Quarterly team dinners & generous awards
- Work across multiple Commons locations
- Birthday & anniversary gifts
- State social committees with monthly events (e.g. picnics, pub nights, film screenings)
- Weekly "Saturday Sweat" fitness group
- Weekly wellness program (breakfast club, yoga, Friday drinks)
- Additional paid maternity leave
- Exclusive annual Halloween party
- Work travel opportunities
- Further education program to support personal and professional growth

**Values & Culture**
- Embody The Commons values: member-first mindset, collaboration, curiosity, and continuous growth.
- Work closely with Community Manag