Customer Field Technician

Overview
Join to apply for the
Customer Field Technician
role at
nbn Australia
.
Be part of transforming Australia's digital landscape in a customer facing role where you'll impact everyday Australians.
A bit about your role
As a Customer Field Technician, located in the
Taree/ Forster/ Nambucca
area on the
mid North Coast
, you will play a vital role working on customer service field tasks across potentially all nbn technologies. This is an autonomous role responsible for installation, repair and maintenance of nbn products and services. You'll work in multiple environments, both internal and external, but predominantly inside the customer's premises.
Your typical day could include any or all of the following in order to deliver exceptional customer service:
Cabling installation (copper and fibre) including jointing, jumpering and splicing
Customer premises installation of nbn Customer Premises Equipment (CPE)
Fault diagnosis and repair of nbn cabling networks and nbn CPE
These roles operate between 7am and 7pm based on business needs; a flexible working environment is encouraged
A bit about you
We're seeking both experienced candidates and those with transferable skills from a communication cabling or electrical background who are keen to explore a career in the telco sector.
A large part of this role is working in customers' premises, so strong customer service skills and the ability to demonstrate honesty and integrity while being self-managed and motivated are important.
We are looking for a current and clean Driver's License and strong, personable communication skills (written and verbal).
Life at nbn
To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more.
Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but also transforms the way they do them and the opportunities available to them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please contact or call +61 . This line is dedicated to accessibility-related enquiries for recruitment; other matters should be directed to our Contact Us page on our website.
Where to from here?
If this role might be for you, we want to hear from you. Please apply by following the links and sending your resume only. A cover letter or addressing selection criteria is not required.
The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess the ability to perform the genuine occupational requirements of the position.
Please note, this is a permanent role. To be eligible to apply, you must be an Australian Citizen or Permanent Resident.
Position details
Seniority level: Associate
Employment type: Full-time
Job function: Other
Industry: Telecommunications
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Note: This is a direct job description excerpt and does not include non-applicable sections from the original posting.
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