Digital Product Manager

Take an opportunity to create game-changing, world-class digital experiences for Qantas Frequent Flyers
- Challenge yourself to help execute product vision, strategy and roadmap collaboratively with your team
- Permanent position based at our head office in Mascot

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.

The Digital Product Manager role will be working in the Qantas App team, helping craft the product vision and subsequent roadmaps to ensure our members get the most out of the entire Qantas Frequent Flyer program. Reporting into the Head of Product, Member & Program this role is a key member of driving Qantas Loyalty products forward and delivering a large revenue stream for the group.

This role will focus on the end-to-end web customer experience, while working collaboratively with teams across both app and contact centre. This role will be responsible for leading customer research and discovery of new initiatives alongside the UX & design team. The successful applicant will also need strong analytical skills with the ability to dive deeper into multiple information sources to identify pain-points and make data driven recommendations for change -in addition to the capability of delivering key initiatives.

You'll have:

- Experience as a Digital Product Manager or similar leadership role
- Strong understanding of mobile and web technologies and industries
- Experience launching multiple digital products
- Demonstrated and focused desire to build products and services that customers will love
- Experience leading customer research and product discovery
- Demonstrated ability to collaborate, contribute and create effective teamwork across traditional organisational boundaries as well as lean agile organisations
- Excellent communication and stakeholder management capabilities
- Strategic mindset and ability to communicate vision
- Proven and strong analytical problem-solving skills
- The capacity for self-motivation, independent initiative and creative problem-solving
- The ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication
- Excellent leadership skills with experience collaborating with cross-functional teams
- Why Qantas?_
- You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees._
- _ We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._
- _ We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan._

Applications close Sunday 16th October
- Please note:_ Under the Qantas Group
_COVID-19 Vaccination Policy_ all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). You will be provided with relevant information, including the compliance date during the recruitment process.