Digital Product Manager

Overview

The Digital Product Manager is responsible for managing product lifecycles from customer discovery to product delivery. The Digital Product Manager defines and supports the building of desirable, feasible, viable, and sustainable products across a diverse catalogue of digital assets through understanding the customer needs, the product, and the overall market.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Manage the end-to-end product lifecycle of digital products
- Develop strong relationships with internal stakeholders and clients to influence and manage expectations.
- Facilitate workshops to define product requirements and scope
- Drive the digital product backlog, managing prioritisation, quality, execution, and outcomes.
- Provide input to and maintain digital product roadmaps.
- Stay up to date on industry trends and competitors

Operational Management
- Liaise with internal and external stakeholders to showcase products, and identify business problems and product opportunities.
- Collaborate with analysts, designers, and developers to design high quality experiences and features.
- Identify and capture success metrics that can be used to track, analyse and improve the performance and experience of digital products
- Present product concepts and designs to build and delivery teams for estimations and work closely with them through development and implementation.
- Create, maintain, and update product information & collateral to support internal and external stakeholders
- Undertake user testing and market research to inform product development
- Continuously review, identity and manage lifecycle enhancements for products
- Communicates value of new features to stakeholders and customers
- Requirement gathering and documentation
- Represent RSS Product in internal and client forums as required

**Experience & Personal Attributes**
- Min 2 years previous Digital product management experience ideally in financial services
- A practical and consultative approach to problem solving, focussing on human centred design and user experience.
- Strong presentation skills
- Experience with agile methodologies
- Well developed written and oral communication skills
- Strong customer focus
- A passion for product and delivering outcomes that drive value to clients and stakeholders

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.