Floor Manager

**Company Description**
COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection plays meticulous attention to sustainable craftsmanship, quality and a superior colour palette that transcends time. The creative soul of the brand is visualised through original storytelling, seasonal runway shows and contemporary culture to create an experience beyond the expected. Learn more about COS here.

Are you passionate about the fashion industry and eager to kickstart your career? We're looking for enthusiastic individuals to join our team

If you are successful in being selected for this role, you will be offered a contract as a Floor Manager and enrolled in a training program. This program designed to prepare you for a Store Manager role and offers you a unique opportunity to gain hands-on experience from industry experts and develop essential leadership skills in a vibrant retail environment.

Please note that progression to a Store Manager role is based on role vacancy and your suitability at the end of the program.

**What you will learn**:

- Comprehensive training and development program
- Customer Service Excellence
- Store Operations
- Business Acumen
- People Management and Leadership

**Key Responsibilities - **Floor Manager**:
As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.
- Offering customers a high level of service through styling advice, product knowledge and store experience
- Analysing selling information and working with the store manager to maximise the sales performance of your department
- Leading a team of sales assistants to achieve excellent standards of service
- Supporting recruitment and ensuring induction and training of new starters is carried out
- Assisting the Store Manager in identifying future talents and putting together development plans to support their progression
- Overseeing store operations
- Being a brand ambassador and providing the best experience for our customers
- Stepping into the role of Store Manager in their absence

**Qualifications**
For the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

**What You Need to Succeed**:
Knowledge
- You understand what makes a great customer experience
- Prior retail or customer-facing experience Fluent in English language(s)

Motivation
- You enjoy creating a positive work environment and leading a team
- You are results-focused & enjoy multitasking You enjoy developing yourself & others

Behaviour
- You contribute to building a well-functioning team and embrace different points of view
- You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
- You support others to grow by giving constructive feedback
- You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
- You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
- You are able to prioritise efficiently and adapt to sudden changes
- You communicate clearly & concisely, actively listening to other perspectives
- You see opportunities to improve everyday processes

Past Achievements
- Experience in driving sales through others

**Additional Information**
When you join COS, you will be supported and encouraged by your team from your very first day. In addition to this you will also receive lots of fantastic benefits including
- 25% staff discount
- Uniform allowance
- Annual leave