Floor Manager

Join or sign in to apply for the Floor Manager - Macarthur Square role at SEPHORA. At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate. Across Australia and New Zealand we have circa 34 stores, a growing online platform, and a head office based in Sydney CBD.

Join Sephora and be part of the Management team in our Macarthur Square store as Floor Manager (Senior Beauty Advisor) on a Full-Time basis. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

Some of our well-liked benefits:

• Gifted products throughout the year along with store discounts of up to 45% off
• Paid Parental Leave, Birthday Leave & Personal Leave
• Health and well-being initiatives including 24/7 Mental Health well-being programs & Life Insurance
• Discounted Gym memberships incl. Virgin Active & Fitness First + more
• Opportunities for personal development in ANZ through succession
• Opportunities across our global group of high-end luxury brands within LVMH

The opportunity: (Note: details retained from original job description)

As a Floor Manager, you will be our Senior Beauty Advisor and you'll support the Store Manager and Assistant Store Manager in leading the store team in a fast-paced and exciting retail environment to deliver an unbeatable client experience.

You'll play a key role in:

• Being the role model to your team by showcasing the Sephora experience to customers through embodying Sephora's DNA of delivering a curated, innovative prestige beauty experience.
• Driving a selling culture to exceed KPI's and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
• Utilising and interpreting reporting data to support with operational decisions by working closely with the Store Manager, Assistant Store Manager and fellow team of Senior Beauty Advisors.
• Facilitating open communication with your team by providing effective feedback and consistent communication with the Management team.
• Serving as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment to confidently make store decisions.

You will be equipped with initial onboarding training and continuous learning through our online learning platform and field trainers to help clients discover Sephora's amazing offerings. By being part of Sephora and the LVMH community, your options for discovery and career growth are endless.

• Lead the store team in delivering a high-quality Sephora experience and customer service.
• Support store leadership in managing day-to-day operations, training, and coaching.

• Previous retail management experience across areas of managing profit and loss, sales forecasting, people management and training, stock control and visual merchandising.
• Proficiency in Microsoft Office Suite to interpret and input data for daily reporting.
• Hands-on leader who motivates, coaches, and supports store team on the floor.
• Passion for excellent client service and experiential retail; ability to represent the Sephora brand.
• A proactive and positive culture mindset with commitment to feedback, coaching, and career development.
• History of exceeding sales targets and KPIs.
• Willingness to work a rotating roster, including late-night, weekend and public holidays, to meet store needs.
• Australian Citizenship or Permanent Residency required.

• Full-time

• Gifted products throughout the year and store discounts up to 45% off
• Paid Parental Leave, Birthday Leave & Personal Leave
• Health and well-being initiatives including 24/7 Mental Health programs and Life Insurance
• Discounted gym memberships incl. Virgin Active & Fitness First + more
• Opportunities for personal development within ANZ and across the LVMH group

Please note that Sephora stores have individual needs.