Franchise Engagement Manager

Overview
Are you passionate about building strong relationships and driving meaningful engagement? Retail Food Group (RFG) is looking for a Franchise Engagement Manager to lead initiatives that strengthen connections with our franchise partners, champion their voices, and foster trust across our national network.
About Us
Retail Food Group (RFG) is a global food and beverage company headquartered in Queensland. As Australia's largest multi-brand retail food and beverage franchise owner, we proudly roast and supply high-quality coffee in Sydney and own and produce our iconic Beefy's pies and sweet treats right here in Queensland. We're committed to achieving strong results and supporting our franchise partners, all while fostering a friendly, inclusive environment that values both our partners and our people.
What you'll be doing
Design and deliver national franchise engagement and feedback programs
Coordinate surveys, track partner sentiment, and report insights to senior leader
Lead the planning and execution of national franchise roadshows across key regions
Collaborate with key stakeholders to shape event agendas and key messages
Manage the weekly franchise communications calendar and create brand-aligned content
Develop toolkits, FAQs, and talking points to support field teams
Ensure clarity, consistency, and alignment across all communication channels
Build strong relationships with franchise partners and internal teams
Act as a key contact for feedback, escalation, and two-way communication
Provide regular updates on partner sentiment, risks, and opportunities
What we're looking for
We're looking for a passionate and experienced engagement professional who thrives on building strong relationships and delivering meaningful partner experiences. You'll be a natural communicator with strong stakeholder management skills, able to turn insights into action and connect engagement strategy to business outcomes.
What you'll bring
Experience in franchise, communications, stakeholder engagement or similar roles
Proven success in writing clear, effective business communications and managing engagement initiatives
Strong project management skills with great attention to detail and deadlines
Excellent interpersonal skills, with confidence in both written and verbal communication
A strategic mindset, with the ability to turn feedback and insights into meaningful action
A natural relationship builder with empathy, professionalism, and a partner-first approach
Proactive and hands-on, with strong problem-solving skills
Confident communicator, able to tailor messages for a wide range of audiences
Added advantage if you have
Experience in QSR, food retail or franchise environments
Familiarity with feedback platforms like CultureAmp or Qualtrics
Event coordination or facilitation experience
What's in it for you
Join a business on the move, where you can make a real difference
A fun and vibrant team that values collaboration and creativity
Enjoy perks that go beyond the basics – including mental health leave, birthday leave, paid parental leave, WHEREFIT discounts and exclusive Employment Hero rewards
A new and modern office
A supportive environment that encourages professional growth and career development
Keen to be part of something exciting?
At RFG, we're redefining the way we work, lead, and grow. You'll be part of an organisation that values innovation, fosters a strong culture, and is committed to making a meaningful impact. If you're ready to contribute to a dynamic and forward-thinking environment, we'd love to hear from you.
Apply now and help us build something great.
At Retail Food Group, we believe that a diverse and inclusive workplace is key to fostering innovation and success. We are proud to be an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or marital status. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees. Join us and be part of a team where your unique perspectives and experiences are valued and encouraged.
For more information about RFG visit:
Your application questions
Your application will include the following questions:
Which of the following statements best describes your Working Rights within Australia?
What are your salary expectations with the position?
Tell us why you'd love to join the team at Retail Food Group
#J-18808-Ljbffr