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Operations Manager Special Services
2 weeks ago
**What you'll be working on**
Manage and oversee the daily running of our Domestic Time Critical operations in VIC whilst developing and influencing positive team outcomes. Services under management include Local Courier, Next Flight, and Failsafe.
- Focus and drive continuous improvement in the VIC Time Critical department in the areas of service performance and cost control
- Manage the day-to-day operations team members in ensuring effective management of all cartage agents/air linehaul suppliers in VIC
- Oversee effective roster management of 24/7/365 operation
- Work with Special Services Head Office to execute relevant Special Service strategy
- Build solutions for new/existing customer needs to drive revenue growth
- Ensuring full compliance with Transport, Chain of responsibility and WHS legislation requirements resulting in a safe work environment for all stakeholders
- Work together with Customer Service and Sales Departments in ensuring a high level of customer service is provided to internal and external clients
- Work closely with the HR Department to ensure we recruit experienced staff and courier drivers for our Time Critical divisions
- Staff Performance Reviews conducted to align on work performance and agreed goals
- Ensure full understanding of P&L revenue and cost accounts to meet weekly and monthly targets
**Post Code**: 3045 | Tullamarine
**What you'll bring to the team**:
- Hands on management experience with the ability to problem solve and make decisions in a fast-paced environment
- Knowledge and experience in the areas of operations/logistics, sales, industrial relations and contemporary leadership principles
- Excellent communication and interpersonal skills with the ability to influence staff in improving service levels and working together in a team environment.
- Prior experience in delivering service quality and productivity results in a leadership or management capacity
- Proven experience and knowledge in effective training, coaching and people management practices, including leadership development
- Knowledge of optimisation processes
- Strong knowledge of point-to-point Courier industry is preferable
- Proven track record of continuous improvement
- Understands communication requirements in a multi-cultural environment
- Ability to work flexible and on occasion work irregular hours as well as be on call outside of normal office hours
- Knowledge of the business levers, processes, structures, and finance
- Good knowledge of Operations processes and related technology
- The ability to adopt our 'Safety Above All' culture
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
**Our Company**
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
**Our Philosophy**
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
**Our Culture**
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiati
